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Skills

  • Record Keeping
  • Relationship development
  • Time management
  • Continuous Improvement Mindset
  • First Aid/CPR
  • Business operations
  • Clear communication
  • Budgets
  • Team collaboration
  • Report generation

Work Experiences

  • Directed operators to the appropriate railcar location.
  • Collaborated with site managers.
  • Communicated with operators in order to share product-related information.
  • Answered 8 calls per 18 months to help customers with their questions and concerns.
  • Accurately handled scale system operations, improving transaction speed by 49% through consistent monitoring and adjustment.
  • Looked for industry trends on social media and through online sources.
  • Achieved 81% accuracy month-over-month.
  • Assisted in inventory control.
  • Avoided non-compliance penalties.
  • Achieved a 55% increase in operational efficiency.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Committed to maintaining harmonious working environments, fostering strong relationships with logistics teams and customers to optimize overall operational flow.
  • Achieved a 62% reduction in downtime.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved a 68% efficiency gain during peak hours.
  • Scale Attendant with 9 years of successful strategic planning and client relations experience.
  • Analyzed operational data.
  • Adept in addressing operational workflow challenges.
  • Analyzed weight data trends.
  • Achieved this through process monitoring and verification.

Accomplishments

  • Leveraged attention to detail and analytical skills to identify erroneous weight transactions, reducing transactional errors by 30% over 2019.
  • Acted as the main point of contact for third-party contractors, ensuring the timely and accurate completion of weight records under controlled environmental conditions.
  • Troubleshot routine issues with weighing equipment, reducing downtime by 78% and improving operational flow.
  • Collaborated with team of 10 in the development of category.
  • Provided excellent customer service to 13 daily clients, ensuring efficient and accurate material classification while following safety protocols.
  • Processed weight ticket data for 18 trucks per day, scrutinizing for discrepancies that resulted in a 32% improvement in overall accuracy.
  • Resolved product issue through consumer testing.
  • Prepared and verified weigh bridge receipts for 18 transactions per day, resulting in a documented reduction of discrepancies by 77%.
  • Reduced customer waiting times by 53% through the development of an efficient queuing and scale management system.
  • Monitored weighbridge operations, ensuring all calibrations met program, contributing to zero non-compliance issues in 11 months.

Affiliations

  • Freemason
  • Certified Calibration Technician (CCT) Certification
  • Council of Supply Chain Management Professionals (CSCMP)
  • Rotary International
  • Association of Information Technology Professionals
  • Certified Scale Operator Program (CSO) - Six Sigma
  • Accredited ISO 17025 Scale Technician ServiceNow Certification
  • Certified Transportation, Logistics, and Professional (CTLP)
  • Society of Human Resource Management
  • Certified Forklift Operator, OSHA

Certifications

  • First Aid/CPR Certified
  • Six Sigma Green Belt Certification
  • ISO 9001:2015 Lead Auditor Certification
  • Apple Certified Associate (ACA)
  • OSHA 10-Hour General Industry Safety and Health Certification
  • CompTIA Network+
  • LEAN Process Improvement Certification
  • SHRM Certified Professional (SHRM-CP)
  • Certified Weighmaster Illinois
  • Commercial Driver’s License (CDL) – Class A/B

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