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Skills

  • Efficient room turnaround strategies
  • Handling high-cost items with care
  • Residential cleaning
  • Organization
  • Window cleaning
  • Handling special guest requests with urgency
  • Guest satisfaction improvement techniques
  • Operational improvement
  • Ensuring cleanliness for VIP guests
  • Guest feedback improvement initiatives

Work Experiences

  • Quickly responded to patron requests for linens and procedure items, resulting in a 13% increase in customer satisfaction on company scorecards.
  • Achieved a 58% improvement in guest satisfaction.
  • Used steam cleaning equipment and floor care machines to sanitize and wax hardwood, tile, and linoleum floors, as well as deep clean carpets.
  • Picked up trash to keep the parking lot and garden areas free of debris.
  • Put together complimentary gift baskets and champagne to welcome new guests.
  • Applied improved cleaning techniques.
  • Aligned guest service priorities.
  • Cleaned carpets, floors, and upholstery using professional equipment and recommended products, extending the life of furnishings by an estimated 29%.
  • Cleaned 7 locations with consistently high customer satisfaction ratings every 6 months.
  • Accepted responsibility for all building keys, master keys, and access cards that had been assigned to me.

Summaries

  • Individual who is a hard worker with a positive, upbeat attitude and excellent time management skills.
  • Reliable and dedicated, with the ability to stand for long periods of time and effortlessly lift 2 pounds.
  • Hotel housekeeper who is well-organized and knows how to use cleaning chemicals correctly.
  • Hotel Cleaner with 4 years of successful team leadership and client relations experience.
  • Hotel Cleaner is a multi-talented Hotel Cleaner who is consistently rewarded for planning and operational improvements.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Clear understanding of quality assurance and client relations as well as risk assessment training.
  • Achieved system's housekeeping excellence award.
  • Achieved 33% faster cleaning times.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Helped the hotel reach a perfect 48% satisfaction rate for cleanliness in post-stay surveys during 14 months.
  • Assisted with stock management by conducting monthly inventory checks, ensuring supplies were accurately organized and costs monitored.
  • Collaborated with the housekeeping team to streamline cleaning processes, improving room turnover rate by 35% during peak seasons.
  • Actively participated in continuous training in OSHA handling, improving my ability to manage hazardous materials safely.
  • Spearheaded a cleaning schedule that allowed for efficient simultaneous servicing of rooms during high occupancy, improving guest turnover time by 17%.
  • Worked closely with the hotel’s event management team during special events, ensuring additional cleaning services were provided as needed, contributing to the hotel’s long-standing Top Performer.
  • Resolved product issue through consumer testing.
  • Recognized as ‘Employee of the Month’ in 9 months for consistent attention to detail and guest service excellence.
  • Handled special requests from VIP guests, ensuring their satisfaction and contributing to a 56% increase in repeat bookings.
  • Deep cleaned high-traffic public spaces like lobbies, halls, and elevators, achieving Outstanding Service Award for outstanding cleanliness and guest satisfaction.

Affiliations

  • Hospitality Management Continuing Education Program Columbus
  • Front Office-Housekeeping Collaboration Certification
  • Green Cleaning Product Certification Program
  • Certified Lodging Manager (CLM) by AHLEI
  • Cleaning Science & Innovation Forum
  • First Aid, CPR, and Risk Management Certification
  • Occupational Safety and Health Administration (OSHA) Cleaning & Sanitation Certification
  • Certified Hospitality Housekeeping Executive (CHHE)
  • Jaycees
  • Facilities Maintenance Certification Program

Certifications

  • Salesforce
  • Bloodborne Pathogens Certification
  • CERTIFIED Bathroom Cleaning and Sanitization (CBCS)
  • Certified Hotel Housekeeping Professional (CHHP) - Brightline
  • Cisco Certified Network Associate (CCNA)
  • SHRM Certified Professional (SHRM-CP)
  • Occupational Health and Safety Certification for Housekeeping Staff
  • Green Seal Certified - Sustainable Hospitality Cleaning
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Public Area Cleaner (CPAC) - AHLEI

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