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Skills

  • Data analysis for decision-making
  • Business operations
  • Compliance audit support
  • Data issue troubleshooting
  • First Aid/CPR
  • Meeting SLA resolutions
  • Real-time analytics support
  • Category equipment
  • Cloud platform SAP management
  • Data Cleaning and Preprocessing

Work Experiences

  • Achieved a response rate of 71%.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved a 16% improvement in data synchronization.
  • Achieved improvements in 2018.
  • Worked closely with product owners and enterprise architects to understand requirements.
  • Achieved a 66% resolution rate.
  • Analyzed user behavior and engagement data from Salesforce.
  • Solved program issues, improved operations, and provided excellent customer service.
  • Looked for industry trends on social media and through online sources.
  • Used a variety of computer languages and procedures to perform systems and data analysis.

Summaries

  • Data Support Specialist with deep experience maintaining data integrity during large-scale migrations, ensuring 58% compliance with cloud-based operations.
  • Collaborated with IT teams to update databases.
  • Analyzed behavioral data from Salesforce.
  • Advanced proficiency in troubleshooting for end-users, ensuring Workday system updates were executed flawlessly and training sessions reduced learning curves.
  • Achieved recognition from Excellence Award for best practices.
  • Advanced proficiency in troubleshooting for end-users.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Automated workflows.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved a $143,000 reduction in errors.

Accomplishments

  • Led a cross-functional team to streamline the data cleansing process, resulting in a 18% increase in data integrity and accuracy.
  • Delivered a 5% reduction in error rates by applying targeted digital dashboards to improve transparency and accountability in data tracking.
  • Coordinated the introduction of new automated data workflows, saving 2 employee hours per month and reducing entry errors by 82%.
  • Diagnosed and optimized database indexing strategies, resulting in 60% improvement in retrieval speed and database efficiency.
  • Collaborated with vendors on system upgrades that resulted in a 68% increase in data availability and reliability during high-traffic periods.
  • Streamlined data validation protocols for Microsoft Excel, resulting in a decrease in processing failures by 24%.
  • Collaborated with team of 15 in the development of method.
  • Collaborated with regional teams across Denver, resulting in a $100,000 reduction in data entry errors by introducing automated tracking and validation checks.
  • Designed training materials and workshops to help cross-training of 8 internal team members on data security and integrity best practices.
  • Developed real-time data monitoring solutions using QuickBooks, leading to a 79% improvement in early error detection and issue resolution speed.

Affiliations

  • Certified Information Systems Auditor (CISA)
  • Data Management Association International (DAMA)
  • Rotary International
  • Microsoft Certified: Azure Data Fundamentals
  • Association of Support Professionals (ASP) - IT Support Certification
  • Tableau User Group
  • Association for Supply Chain Management (APICS)
  • Project Management Institute (PMI) - Data Analytics Certification
  • Jaycees
  • International Association of Privacy Professionals (IAPP)

Certifications

  • Data Engineering on Google Cloud Platform Professional Certificate
  • IBM Data Science Professional Certificate
  • Teradata 14 Certified Professional
  • CompTIA Security+
  • Cisco Certified Network Associate (CCNA)
  • CompTIA A+ Technician
  • Google Data Analytics Professional Certificate
  • CompTIA Data+
  • Amazon Web Services (AWS) Certified Big Data – Specialty
  • Microsoft Certified Systems Engineer (MCSE)

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