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Skills

  • End-user support for 13 users
  • Data harmonization across multiple systems
  • Supervision
  • Problem resolution
  • Error rate reduction strategies
  • Real-time analytics support
  • Automated workflow implementation
  • Data governance and quality control
  • Data analysis for decision-making
  • Data migration to cloud platforms

Work Experiences

  • Evaluated software applications and systems in order to find ways to improve them.
  • Achieved 32% boost in productivity.
  • Collaborated with regional teams across Boston.
  • Automated data cleaning processes using QuickBooks.
  • Analyzed user behavior and engagement data from Microsoft Excel and proposed strategies, contributing to a 16% increase in user retention.
  • Answered 14 calls per several months to help customers with their questions and concerns.
  • Checked the structure and accuracy of the warehouse data.
  • Created and modified programs to meet the needs of customers.
  • Assisted 8 users with data issues.
  • Awarded President's Club for achieving consistent 22% accuracy in data processing tasks over 11 months.

Summaries

  • Achieved recognition from Excellence Award for best practices.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Data Support Specialist is a technologically savvy and focused standard with a strong background in advanced data management and troubleshooting.
  • Achieved Top Performer.
  • Collaborated with international teams.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Collaborated with IT teams to update databases.
  • Created detailed SOPs for new hires.
  • Effectively collaborates with multi-functional roles to identify and leverage areas for data system improvement.
  • Effective at creating and optimizing data systems to meet the needs of customers.

Accomplishments

  • Developed and executed weekly data audits, identifying and rectifying 42% of anomalies, ensuring full compliance with data security standards over metric.
  • Collaborated with team of 15 in the development of method.
  • Developed real-time data monitoring solutions using QuickBooks, leading to a 79% improvement in early error detection and issue resolution speed.
  • Documented and resolved metric which led to system.
  • Automated data extraction and transformation processes for product, leading to a 67% reduction in manual processing time.
  • Resolved product issue through consumer testing.
  • Executed complex SQL queries for data reconciliation, reducing inconsistencies by 35% across multiple datasets.
  • Collaborated with vendors on system upgrades that resulted in a 68% increase in data availability and reliability during high-traffic periods.
  • Delivered a 5% reduction in error rates by applying targeted digital dashboards to improve transparency and accountability in data tracking.
  • Conducted detailed audits of database environments, proactively identifying security gaps and eliminating potential threats to ensure zero breaches over method.

Affiliations

  • Microsoft Certified: Azure Data Fundamentals
  • Toastmasters
  • Project Management Institute
  • Society of Human Resource Management
  • Certified Information Systems Auditor (CISA)
  • Society for Industrial and Applied Mathematics (SIAM)
  • Association of Support Professionals (ASP) - IT Support Certification
  • Machine Learning Engineers Association (MLEA)
  • Association for Computing Machinery
  • CompTIA A+ Certification

Certifications

  • Certified Public Accountant
  • Teradata 14 Certified Professional
  • Microsoft Certified: Azure Data Fundamentals
  • Tableau Desktop Specialist Certification
  • First Aid/CPR Certified
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified in the Governance of Enterprise IT (CGEIT)
  • Certified Data Management Professional (CDMP) by DAMA International
  • CompTIA A+ Technician
  • Certified Big Data Professional (CBDP) by Arcitura

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