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Skills

  • Standard equipment
  • First Aid/CPR
  • Energy efficiency improvements
  • Customer complaint resolution
  • Incident Reporting & Resolution
  • Fleet Management & Logistics
  • Problem resolution
  • Financial Analysis & Budget Management
  • Cross-functional team collaboration
  • Data-driven decision making

Work Experiences

  • Used client relations to improve working conditions for all employees and to create a work environment that fostered high employee morale and engagement.
  • Researched competitor's offerings and prepared metric bids by analyzing internal financial and technical data.
  • Built and fostered relations with local businesses and government agencies by participating in community enrichment projects involving sustainable urban parking solutions.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Ensured DOT regulations were followed by properly documenting driver qualifications, permits, and equipment information.
  • Achieved a 43% increase in premium service usage.
  • Was in charge of maintaining and monitoring a high level of on-time delivery reliability, service, and performance.
  • Answered 16 calls per the past year to help customers with their questions and concerns.
  • Conducted in-depth analyses of parking usage trends, leading to the reconfiguration of parking layouts, improving traffic flow, and maximizing space efficiency by 26%.
  • Looked for industry trends on social media and through online sources.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Clear understanding of workflow optimization and performance reporting as well as cross-functional collaboration training.
  • Achieved cost savings through effective staffing and resource management.
  • Achieved a 54% reduction in parking violations.
  • Avoided fines totaling $8.
  • Achieved a 28% reduction in staff-related service issues.
  • Achieved a 81% resolution rate within 24 hours.
  • Achieved operational alignment.
  • Achieved accurate scheduling and resource allocation.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.

Accomplishments

  • Achieved 22% compliance with local parking regulations by implementing detailed monitoring and audit processes.
  • Leveraged customer data and feedback to revamp signage, reducing directions-related complaints by 61% over the course of 2020.
  • Successfully managed the opening of a new parking facility, reaching 45% capacity within the past year and maintaining consistent occupancy.
  • Collaborated with team of 18 in the development of procedure.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Facilitated the successful conversion of 80% of the parking portfolio to contactless payment systems, leading to improved customer satisfaction and reduced transaction times.
  • Served as the public face of the parking department, attending city council and business meetings to advocate for departmental initiatives and secure funding.
  • Secured a long-term contract with a local hospital, providing managed parking services for healthcare professionals and increasing annual recurring revenue by 45%.
  • Leveraged advanced parking analytics to optimize space allocation, resulting in a 34% reduction in vacancy rates and increased profitability.
  • Contributed to a 52% reduction in operating costs by adopting energy-efficient lighting and HVAC systems in all parking structures.

Affiliations

  • Institute for Sustainable Infrastructure (ISI) Certification
  • International Parking & Mobility Institute (IPMI) Membership
  • Professional Development from Parking Data Analysis Workshops
  • Project Management Institute
  • Board of Directors Engagement at Traffic Management Council
  • Parking Operations Leadership Network (POLN) Engagement
  • Active Participant of the Urban Land Institute (ULI)
  • Public Parking Alliance Advisory Committee
  • Member of Sustainable Urban Mobility Leadership Board
  • Toastmasters

Certifications

  • National Safety Council’s (NSC) Defensive Driving Course
  • Certified Property Manager (CPM) by the Institute of Real Estate Management (IREM)
  • First Aid/CPR Certified
  • SHRM Senior Certified Professional (SHRM-SCP)
  • OSHA 30-Hour General Industry Safety and Health Certification
  • Certified Public Finance Officer (CPFO)
  • First Aid, CPR, & AED Certification from the American Red Cross
  • Certified Maintenance & Reliability Professional (CMRP) by SMRP
  • Stormwater Management and Green Infrastructure Certification
  • Certified Sustainable Building Standards Professional

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