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Skills

  • Customer service
  • Employee engagement strategy
  • Collaboration with senior leadership
  • Training material development
  • Workshop coordination
  • Training program development
  • Operational improvement
  • Coaching and mentoring
  • Problem resolution
  • Communications

Work Experiences

  • Wrote contracts for company employees, ensuring that executives, employees, and personal goals were all in agreement.
  • Achieved a 100% pass rate on certifications.
  • Accelerated career advancement for key talent.
  • Used Workday to create training for category employees, resulting in a 2% increase in company retention and productivity.
  • Created new training programs for staff, including online modules, interactive software, language labs, and online programs, as well as providing ongoing training.
  • Analyzed employee feedback.
  • Achieved a 33% rise in staff performance appraisals.
  • Collaborated with external consultants.
  • Aligned employee roles with organizational goals.
  • Achieved within 8 years.

Summaries

  • Achieved 67% improvements in retention.
  • Aligned development with career aspirations.
  • Staff Development Specialist is a multi-talented Staff Development Specialist who is consistently rewarded for planning and operational improvements.
  • Assisted in refining sales training programs based on feedback, resulting in a 50% increase in close rates and generating an additional $3 in revenue.
  • Aligned departmental learning with strategic business objectives.
  • Known for data analysis and a goal-oriented mindset.
  • Motivational Training Specialist eager to create effective training plans that meet the changing needs of the company and its employees.
  • Achieved results over a span of 6 years.
  • Based on feedback, improved close rates.
  • Boosted career progression by 40%.

Accomplishments

  • Designed and implemented a cost-effective employee reskilling program that reduced reliance on external consultants and yielded annual savings of 18 in 2019.
  • Developed an instructor-led training program that advanced competency levels across 4 departments, driving a 51% improvement in overall performance.
  • Analyzed learning needs and tailored personalized development tracks that improved knowledge retention by 45%. Achieved through data-informed refinements.
  • Implemented a long-term diversity and inclusivity training curriculum, resulting in a 51% improvement on internal employee inclusion surveys in 2018.
  • Resolved product issue through consumer testing.
  • Led cross-functional training sessions integrating new technology, enhancing technical proficiency by 54%, resulting in fewer support tickets.
  • Coordinated ongoing training assessments that surfaced gaps in development, leading to an overhaul in retention strategies and improving employee retention by 82% over 6 months.
  • Implemented an innovative knowledge-sharing initiative, seeing a 15% increase in interdepartmental collaboration and self-learning adoption.
  • Devised an employee-focused skill-building program which led to a 66% improvement in talent mobility and reduced key role vacancies.
  • Partnered with department heads to align development strategies with business objectives, increasing leadership competency by 75% within three years.

Affiliations

  • The Performance Excellence Network (PEN)
  • International Association of Administrative Professionals
  • International Society for Performance Improvement (ISPI)
  • National Association of Social Workers
  • Learning and Performance Institute (LPI)
  • Toastmasters
  • American Marketing Association
  • American Society for Training and Development (ASTD)
  • World Association for Professional Training (WAPT)
  • Association for Supply Chain Management (APICS)

Certifications

  • Professional Certification in Human Development, Meridian
  • Training Needs Analysis Certification, Summit Group
  • Human Resources Management Certification (HRMC)
  • ISO 9001 Lead Auditor - Quality Management Systems Certification
  • Certified Professional in Talent Development (CPTD)
  • Microsoft Certified Systems Engineer (MCSE)
  • Blended Learning Specialist Certification, Beacon Labs
  • CompTIA A+ Technician
  • Certified Diversity and Inclusion Professional (CDIP)
  • Certified Employee Engagement Specialist (CEES)

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