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Skills

  • Employee Mentorship and Promotion
  • Conflict resolution strategies
  • Staff training and development
  • Food production management
  • Checklists for operational roles
  • Food plating and presentation
  • Organization
  • Complaint tracking and resolution
  • First Aid/CPR
  • Equipment maintenance

Work Experiences

  • Conducted post-training feedback sessions to assess knowledge and make necessary revisions, increasing team efficiency by 37%.
  • Achieved promotions within program.
  • Created clear expectations for host/hostess behavior.
  • Achieved greater schedule flexibility.
  • Coached hosts on reading body language and situational cues, cutting guest complaints related to seating accuracy by 75% during high seasons.
  • Achieved a 74% improvement in table turnover rate.
  • Collaborated with department heads.
  • Coached hosts on reading body language.
  • Collaborated with chefs and staff.
  • Achieved results over several months.

Summaries

  • Maintains a clean and sanitary environment throughout the facility while managing inventory and preventing waste.
  • Collaborated cross-functionally with kitchen and service staff.
  • Within Miscellaneous, senior Hostess Trainer and outstanding performer in budget management and quality assurance.
  • Collaborated with chefs and senior staff to deliver seamless VIP dining experiences, contributing to an increase of 16 positive reviews over initiative.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Multitasking, safety management, and decision-making skills are all strengths.
  • Collaborated with management to reduce wait times by 4 minutes.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved operational synergy.
  • Hostess Trainer with 8 years of experience in process industry who is attentive.

Accomplishments

  • Partnered with cross-functional teams to execute special dining promotions that boosted overall customer attendance by 51% during key events.
  • Trained and mentored multiple staff members to achieve excellence in customer service, resulting in 16 staff promotions in 2018.
  • Monitored and adjusted hostess scheduling to optimize peak time operations, resulting in a 76% improvement in service pace.
  • Achieved a 20% increase in staff booking accuracy after redesigning the reservation management process.
  • Streamlined the hostess call-in process, decreasing miscommunication by 24% and expediting overall guest handling.
  • Trained 15 new hostesses, improving the onboarding process and reducing training time by 31%.
  • Regularly evaluated hostess team performance, providing feedback and achieving a continuous rise in team service score by 68% month-on-month over 2019.
  • Utilized advanced hospitality software to track and manage reservations, leading to a 83% reduction in overbookings.
  • Developed and introduced training materials that accelerated learning development for incoming hostesses, reducing hostess proficiency time from 2 weeks to 18 weeks.
  • Achieved successful coordination and delivery of service for high-profile group reservations, which contributed to a 41% increase in returning guests.

Affiliations

  • Meeting Professionals International (MPI)
  • Society of Human Resource Management
  • Event Service Professionals Association (ESPA)
  • Professional Convention Management Association (PCMA)
  • Rotary International
  • Association for Supply Chain Management (APICS)
  • Uniform System of Accounts for the Lodging Industry (USALI)
  • Restaurant Leadership Conference (RLC)
  • Association of Information Technology Professionals
  • Freemason

Certifications

  • Certified Hospitality Department Trainer (CHDT)
  • ServSafe
  • Food & Beverage Management Certificate by Ironclad Systems
  • CPR & First Aid Certification - Beacon Labs
  • Guest Service Gold Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Customer Relationship Management (CRM) Certification
  • Leadership Program in Customer Service Excellence Summit Group
  • Microsoft Certified Systems Engineer (MCSE)
  • Google Certified Professional Cloud Architect

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