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Skills

  • Internal auditing
  • Kennel cleaning and sanitizing methods
  • Safety measures
  • Accounts payable/receivable
  • Sanitation
  • Positive learning process
  • Heavy lifting
  • Tracheostomy care
  • Product ordering
  • Computer literate

Work Experiences

  • Maintained quality standards by conducting routine medication audits and adhering to internal and industry best practices.
  • Collaborated with managers and executives to help evaluate and improve direct service performance, as well as contribute to strategic program planning and development.
  • Physical assessments, medication, and chronic disease management were all part of my care for home health patients.
  • Audited charts and reviewed clinical documents to ensure accuracy.
  • Provided critical-ill patients with a skilled, timely, and level-headed emergency response.
  • Worked as a case coordinator, overseeing complex, high-volume projects and ensuring that they were completed successfully.
  • Assisted and accompanied clients and families to court, legal appointments, health care, public benefits, and social or community agencies regarding client short- and long-term stabilization goals.
  • Assisted Case Management Specialist in the recruitment and training of new advocates, interns, and volunteers, as well as conducting interviews and providing feedback on applicant work aptitude and team fit.
  • Conducted an initial client assessment and analysis to begin the research process.
  • Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.

Summaries

  • Experienced nurse with demonstrated clinical knowledge, natural interpersonal skills, and technical abilities.
  • Customer-focused Sales Representative with 13 years of experience solving problems for clients.
  • Case Management Specialist is a multi-talented Case Management Specialist who is consistently rewarded for planning and operational improvements.
  • Proven track record of using critical thinking, analysis, and medical knowledge to provide exceptional care in high-pressure situations.
  • Assisting members of the community in navigating troubled waters in order to arrive at sound solutions.
  • Proven leader with a track record of successfully uniting and guiding nursing teams toward patient care goals, increased satisfaction, and the continuous implementation of widespread healthcare system initiatives.
  • Looking for a challenging new role with a growing team where I can apply my expertise and extensive experience in software engineering.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Ready for a new opportunity to put my outstanding nursing skills to work in a system setting.

Accomplishments

  • Documented and resolved metric which led to category.
  • Resolved
  • Trained
  • Business Development: Initiated two key partnerships which resulted in category revenue growth.
  • Proposed
  • Created
  • Collaborated with legal representatives, resulting in successful case resolutions for 7 clients facing court-related issues and challenges.
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Conducted 17 training webinars on effective case management practices using Adobe Creative Suite, driving a 45% improvement in service delivery metrics.
  • Won

Affiliations

  • National Community Action Foundation (NCAF)
  • Association for Computing Machinery
  • Toastmasters
  • American Medical Informatics Association
  • International Federation of Social Workers (IFSW)
  • American Marketing Association
  • Social Work Hospice and Palliative Care Network (SWHPN)
  • American Society of Safety Professionals
  • Lions Club
  • Academy of Certified Social Workers (ACSW)

Certifications

  • Certified Rehabilitation Counselor (CRC) - Issued by Summit Group
  • Apple Certified Associate (ACA)
  • Certified Disability Management Specialist (CDMS) - Portland
  • Global Case Management Certification (GCMC) - 2017
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Network+
  • Cisco Certified Internetwork Expert (CCIE)
  • Licensed Clinical Social Worker (LCSW) - Arizona
  • Certified Human Services Case Manager (CHSM) - Atlanta
  • Certified Senior Advisor (CSA) - Expertise in Case Management for Elderly Clients

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