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Skills

  • Interpreting physician orders
  • System updates
  • MS Office
  • Project organization
  • Customer service
  • Appointment scheduling optimization
  • Method coding understanding
  • Phlebotomy expertise
  • Chart pulling
  • Regulatory compliance

Work Experiences

  • Boosted engagement by 60%.
  • Achieved a 70% reduction in administrative errors.
  • Respected patients by acknowledging their rights and maintaining their privacy.
  • Collaborated closely with payers and billing.
  • Adopted a new document scanning and retention system in 2019.
  • Gave the patient an after-visit summary and scheduled the next appointment to ensure continuity of care and to make the treatment plan easier to follow.
  • Entered accurate patient insurance, billing, and payment information in QuickBooks.
  • Achieved a 70% increase in patient retention by providing clear and compassionate communication throughout the patient care journey.
  • Accomplished a 36% reduction in insurance claim denials.
  • Achieved results in three years.

Summaries

  • Achieved a 52% increase in patient retention.
  • With a talent for collaboration and an eye for detail, she excels at scheduling and medical billing.
  • Clear understanding of cross-functional collaboration and data analysis as well as risk assessment training.
  • Advanced skills in EHR management, contributing to a reduction of patient data entry errors by 18% and fostering better information accessibility for clinical staff.
  • Adept at handling patient disputes.
  • Administered EKGs.
  • Directing visitors and callers, documenting patient information, and updating EHR and financial systems are all skills she possesses.
  • Patient Services Technician is a multi-talented Patient Services Technician who is consistently rewarded for planning and operational improvements.
  • Addressed insurance issues efficiently.
  • Achieved consistent increases in satisfaction scores.

Accomplishments

  • Contributed to team success by actively participating in process improvement initiatives, resulting in a 67% increase in workflow efficiency.
  • Facilitated insurance pre-authorization processes, reducing total claim denials by 66% and improving office revenue.
  • Assisted in the development of a revised patient intake flow, reducing patient wait times and improving throughput during peak hours by 37%.
  • Implemented a patient feedback initiative in 2016 that garnered 76% more input, helping to refine service protocols.
  • Reduced patient waiting time by an average of 5 minutes by optimizing the patient intake and scheduling process.
  • Handled 3 patient queries daily with a focus on personalized service, contributing to a 40% improvement in overall clinic ratings.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Trained new Patient Services Technicians on appointment scheduling software and HIPAA protocols, improving onboarding efficiency by 74%.
  • Developed a patient tracking form that minimized redundancies and improved patient flow management by 82%.
  • Successfully maintained detailed documentation of patient interactions, appointments, and follow-ups, achieving a 38% improvement in record accuracy.

Affiliations

  • American Health Information Management Association (AHIMA)
  • Healthcare Financial Management Association (HFMA)
  • Healthcare Information and Management Systems Society (HIMSS)
  • American Marketing Association
  • American Association of Healthcare Administrative Management (AAHAM)
  • Phlebotomy Career Training Alumni Association
  • American Society of Health-System Pharmacists (ASHP)
  • American Society of Phlebotomy Technicians (ASPT)
  • American Society of Clinical Laboratory Science (ASCLS)
  • National Association for Health Care Quality (NAHQ)

Certifications

  • Customer Service in Healthcare – Vantage
  • Certified Health Unit Coordinator (CHUC) - National Association of Health Unit Coordinators
  • IV Therapy Certification – process
  • Medical Billing and Coding Specialist Certification – procedure
  • Certified Ambulatory Care Specialist (CACS) – Northwind
  • Certified Revenue Cycle Specialist (CRCS) - American Association of Healthcare Administrative Management
  • Certified Medical Office Manager (CMOM) - Practice Management Institute
  • Certified EKG Technician (CET) - National Healthcareer Association
  • Patient Financial Services Certification (CPFS) – initiative
  • Patient Scheduling and Revenue Cycle Fundamentals – method

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