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Skills

  • Data accessibility and accuracy
  • Ticket writing
  • MS Office
  • Replacing parts
  • Organization
  • Data analysis for service trends
  • Managing parts
  • Preventative Maintenance Programs
  • Process improvement
  • Engine troubleshooting and repair

Work Experiences

  • Inspected vehicles and used my market and industry knowledge to help dealers, private clients, and volume resellers make strategic automotive purchases.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Assisted vehicle owners with maintaining detailed records of fluid changes.
  • Assisted vehicle owners with maintaining detailed records of fluid changes, extending engine life and decreasing engine failures by 80% over two years.
  • Transported QuickBooks to two years customer locations.
  • Assumed leadership roles during peak hours, managing a team of 8 technicians and achieving service completion goals the past year ahead of schedule.
  • Awarded Employee of the Month on 14 occasions.
  • Collaborated with compliance to introduce eco-friendly oil disposal methods, reducing service center waste by 38%.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Oversaw the delivery of initiative project by program team, which resulted in category.

Summaries

  • Boosted parts availability by 32%.
  • Actively reducing service center waste.
  • Skilled at applying specialized knowledge and experience to all makes and models of vans, light trucks, and SUVs.
  • Achieved Employee of the Year for excellence in customer service.
  • Apprentice mechanics benefit from excellent leadership and mentoring skills.
  • Specialized knowledge of Lakeside Partners and Brightline foreign automobiles and light-duty trucks diagnostics and repairs.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Proficient in ordering supplies, operating shop equipment, and keeping work areas neat, safe, and clean.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Capable of performing any type of repair or maintenance service and constantly looking for ways to improve garage operations.

Accomplishments

  • Specialized in fluid services for high-performance vehicles, improving engine health and overall customer satisfaction.
  • Created and facilitated a training module on advanced synthetic oil benefits for hybrid vehicles, improving product upsell rates by 80%.
  • Achieved PMP in fluid management, ensuring compliance with environmental and safety standards.
  • Built a strong customer base by offering tailored fluid recommendations, resulting in a 85% conversion rate of new customers into long-term clients.
  • Resolved product issue through consumer testing.
  • Collaborated with team of 10 in the development of initiative.
  • Collaborated with management to implement a real-time oil and fluid inventory tracking system using Adobe Creative Suite, resulting in operational efficiency gains.
  • Partnered cross-departmentally to integrate oil change reminders with CRM systems, leading to a 85% increase in return visits.
  • Streamlined the upper bay procedure manuals, which shortened technician onboarding time by 10 days.
  • Led a specialized team to conduct maintenance on electric vehicle cooling systems, improving system efficiency by 49%.

Affiliations

  • Alternative Fuel Vehicle Technician Certification Program
  • SAE Powertrains, Fuels, & Lubricants Activity Group
  • Professional Automotive Service Technician (PAST) Program
  • Society of Human Resource Management
  • Light Duty Repair Technician Certification – 2018
  • Hydraulic Institute – Certified Technician Program
  • International Council of Nurses
  • Association for Supply Chain Management (APICS)
  • National Institute of Automotive Service Technicians (NIAT)
  • ASE's Advanced Engine Performance Specialist Certification

Certifications

  • Google Certified Professional Cloud Architect
  • Safety & Pollution Prevention Trainer (SP2) Certification
  • Certified Public Accountant
  • Certified Tire Service Specialist (TSS), standard
  • CompTIA Network+
  • CompTIA A+ Technician
  • Ford Motor Company Diesel Engine Specialist Certification
  • Battery Electric Vehicle (BEV) Maintenance Certification, 2019
  • Electronics and Electrical Systems (A6) ASE Certification
  • SHRM Senior Certified Professional (SHRM-SCP)

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