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Skills

  • Supervision
  • Staff management
  • Customer service-focused
  • Regulatory compliance
  • Tenant and eviction laws
  • Vendor relationship management
  • City and county regulations
  • MS Office
  • Customer service
  • Customer service initiatives implementation

Work Experiences

  • Achieved 49% on-time payment rate.
  • Analyzed demographic trends and market data to develop effective pricing strategies that captured 43% more prospective residents compared to local competitors.
  • Analyzed and evaluated financial statements on a monthly and quarterly basis.
  • Communicated with key on- and off-site tenant contacts on a regular basis to ensure that they were happy with the facility and services.
  • Managed property budgets, reviewed invoices, and kept track of costs.
  • Ensured that rent collections were received on time and that they were reconciled in accordance with landlord and resident statutes.
  • Addressed tenant disputes.
  • Achieved 81% pre-leased apartments.
  • Devised and implemented a strategy to achieve and maintain a rate of occupancy of 3% or higher.
  • Achieved a 63% increase in closed leases.

Summaries

  • Achieved a 58% resident renewal rate improvement.
  • Multifamily Property Manager with 8 years of successful workflow optimization and data analysis experience.
  • Within Miscellaneous, senior Multifamily Property Manager and outstanding performer in strategic planning and stakeholder engagement.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Clear understanding of workflow optimization and budget management as well as cross-functional collaboration training.
  • Offering 17 years of Miscellaneous experience, as well as a goal-oriented, results-oriented approach.
  • Dedicated to maintaining a high level of occupancy by working with tenants and owners to resolve conflicts.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Positive and conscientious procedure professional who is effective at promoting resident satisfaction by addressing concerns, spearheading repairs, and implementing improvements to improve properties.
  • Residential Property Manager with a track record of increasing occupancy rates by securing long-term tenants.

Accomplishments

  • Designed and launched customer service protocols that improved tenant onboarding satisfaction by 62% and decreased tenant churn.
  • Implemented a preventive maintenance program that reduced the need for emergency repairs by 59% and extended the lifespan of major equipment.
  • Collaborated with team of 5 in the development of category.
  • Utilized Yardi and procedure to manage tenant accounts, rental payments, and service requests, improving processing time and accuracy.
  • Prepared annual operating budget of $4 while closely monitoring expenses to ensure profitability and compliance with financial goals.
  • Coordinated with contractors and vendors to ensure all property renovations were completed on time, within the allocated budget, and to the required quality standards.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised major capital projects totaling $6, ensuring all projects were delivered on time and compliance with municipal regulations.
  • Overhauled vendor management processes, leading to a 33% reduction in maintenance costs within 6 months.
  • Utilized social media and digital advertising to build a strong online presence for the property, improving brand visibility and increasing prospective tenant inquiries by 75%.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Member of the Community Associations Institute (CAI), contributing to local chapter initiatives focused on residential property management.
  • Real Estate Investment Network (REIN) member, attending specialized training on operational efficiency for multifamily units.
  • Collaboration with local housing authorities and nonprofit organizations to develop affordable housing initiatives for diverse communities.
  • Recognized member of the Disaster Recovery Institute (DRI), specializing in business continuity strategies for multifamily properties post emergencies.
  • International Council of Nurses
  • National Apartment Association (NAA) Member, actively involved in annual conferences and industry education programs.
  • Jaycees
  • Property Management Masterclass Attendee by Brightline, focusing on advanced strategies for tenant retention and operational efficiency.
  • Achieved credential for completed Vendor Management Program by Ironclad Systems, focusing on vendor-purchasing negotiations and relationships.

Certifications

  • Google Certified Professional Cloud Architect
  • Property Maintenance Certification - Industry Expert or Beacon Labs
  • SHRM Certified Professional (SHRM-CP)
  • Fair Housing Certification - National Association of Realtors (NAR)
  • Certified Public Accountant
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Energy Efficiency & Sustainability Certification - Building Performance Institute
  • Certified Public Manager (CPM) – category
  • ServSafe
  • Yardi Certified Property Management Specialist

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