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Skills

  • Organization
  • Initiative equipment
  • Client outcome optimization
  • Cross-Cultural Competency
  • File and records management
  • Data reporting using procedure
  • Regulatory compliance
  • Budgets
  • Conflict resolution
  • Program development and implementation

Work Experiences

  • Delivered a three-year road map.
  • Created customized workforce development plans for veterans.
  • Created customized workforce development plans for veterans, resulting in 32% success in transitioning participants to stable employment within 15 months.
  • Cut down wait times for clients by 8 days.
  • Created training for frontline caseworkers.
  • Authored policy documents on service delivery standards, which were adopted by category government and reduced legal complaints by 64%.
  • Conducted cost analysis for program outcomes.
  • Contributed to a 7% reduction in homelessness in Portland.
  • Achieved results in 2023.
  • Assisted senior management in making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.

Summaries

  • Crafted new client intake protocols.
  • Supporting recruitment efforts with a focus on attracting and retaining talented employees.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Created comprehensive professional development plans.
  • Adept at maintaining compliance with evolving regulations, ensuring programs are up to date with federal, state, and local guidelines.
  • Within Government, senior Senior Human Services Program Specialist and outstanding performer in data analysis and workflow optimization.
  • Dynamic Assistant Manager of Human Resources with 8 years of experience advising on human resource topics and issues.
  • Achieves service benchmarks.
  • Consistently achieves positive client feedback through dedicated service optimization efforts, translating insights into actionable program enhancements.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Played a leading role in reevaluating and updating risk management protocols, reducing legal liabilities and improving service safety standards.
  • Collaborated with external partners to secure additional funding for community-based services, increasing resource availability by $192,000 annually.
  • Created and launched a new mentorship program for at-risk youth, reducing juvenile recidivism rates by 40%.
  • Integrated cultural competency training into the onboarding process for 4 new hires, enhancing the service quality for diverse populations.
  • Developed a data-driven strategy that reduced program operational costs by 37% while maintaining service quality and compliance with state guidelines.
  • Documented and resolved process which led to procedure.
  • Incorporated client case studies into staff training sessions, improving staff understanding of complex cases and increasing successful case resolutions by 41%.
  • Established partnerships with procedure, securing long-term collaborations that resulted in increased resource sharing and enhanced service offerings.
  • Served as the primary advisor for a workforce retention program that brought turnover rates down by 19% within the first year of implementation.
  • Designed a public health campaign that successfully raised awareness and uptake of available community services, increasing reach by 55%.

Affiliations

  • Involvement in metric Behavioral Health Services Network
  • National Association of Social Workers
  • Council for Accreditation of Counseling and Related Educational Programs (CACREP) Association
  • Lead presenter at regional human services symposium 2023
  • Council on Accreditation (COA) Peer Reviewer
  • Society of Human Resource Management
  • Association of Information Technology Professionals
  • Human Service Leadership Coalition membership
  • Rotary International
  • Volunteer for the Council on Social Work Education Advocacy Program

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • First Aid/CPR Certified
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA A+ Technician
  • Certified Public Accountant (CPA)
  • Project Management Professional (PMP) by the Project Management Institute (PMI)
  • Behavioral Health Case Management Credential (BHCM) by the National Association for Behavioral Healthcare
  • Certified in Public Health (CPH) by the National Board of Public Health Examiners (NBPHE)
  • Certified Disability Management Specialist (CDMS) by the Certification of Disability Management Specialists Commission
  • Certified Social Work Case Manager (C-SWCM) by the National Association of Social Workers (NASW)

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