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Skills

  • Resource planning
  • Training and development
  • First Aid/CPR
  • Talent management
  • Training and mentoring
  • Case management system design and optimization
  • Pre-Employment Screening
  • Community engagement and outreach
  • Process improvement
  • Wages and salary

Work Experiences

  • Cut onboarding time by 15 hours.
  • Instructed employees on how to use HR software, with a focus on the initiative, program, and system features.
  • Advocated for compliance improvements.
  • Collaborated with community partners to secure $9 in grant funding for program expansion and sustainability.
  • Assisted senior management in making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.
  • Delivered a three-year road map.
  • Conducted cost analysis for program outcomes.
  • Cut response times by 7%.
  • Created training for frontline caseworkers.
  • Planned, monitored, and appraised employee work results by training managers to coach and discipline employees.

Summaries

  • Strong financial acumen with a track record of developing and sticking to budgets.
  • Achieved results over 17 months.
  • Created comprehensive professional development plans.
  • Recognized on a regular basis for outstanding performance and contributions to the Government industry's success.
  • Built partnerships with local schools.
  • By relying on excellent interpersonal skills, high-level emotional intelligence, and solid expertise in employee relations, sophisticated in communicating and collaborating effectively.
  • Bringing diverse entities together.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Contributed to a 84% increase in client employment placements.
  • Consistently achieves positive client feedback.

Accomplishments

  • Implemented a community outreach initiative that expanded access to services for procedure, increasing engagement by 63%.
  • Utilized Asana to analyze service delivery patterns, identifying areas for improvement and implementing solutions that boosted efficiency by 34%.
  • Achieved Outstanding Service Award for excellence in delivering human services programs, recognizing innovation in inter-agency collaboration focused on underserved groups.
  • Troubleshot high-risk situations in collaboration with the crisis intervention team, reducing response times and improving outcomes for a population of 13 clients.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Integrated cultural competency training into the onboarding process for 4 new hires, enhancing the service quality for diverse populations.
  • Documented and resolved process which led to procedure.
  • Collaborated with external partners to secure additional funding for community-based services, increasing resource availability by $192,000 annually.
  • Created and launched a new mentorship program for at-risk youth, reducing juvenile recidivism rates by 40%.
  • Standardized program eligibility criteria and intake processes using a new assessment tool, cutting review times for new cases by 64%.

Affiliations

  • Association of Information Technology Professionals
  • American Society of Safety Professionals
  • American Public Human Services Association (APHSA)
  • Human Services Management Certificate from Harbor & Co.
  • American Marketing Association
  • American Society for Public Administration (ASPA)
  • Lions Club
  • National Association of Social Workers
  • American Medical Informatics Association
  • Involvement in metric Behavioral Health Services Network

Certifications

  • Licensed Clinical Social Worker (LCSW) by Oregon Board of Social Work Examiners
  • Certified Case Manager (CCM) by the Commission for Case Manager Certification
  • Certified Diversity Professional (CDP) by the Institute for Diversity Certification
  • Behavioral Health Case Management Credential (BHCM) by the National Association for Behavioral Healthcare
  • Google Certified Professional Cloud Architect
  • Certified Social Work Case Manager (C-SWCM) by the National Association of Social Workers (NASW)
  • Nonviolent Crisis Intervention Certification by the Crisis Prevention Institute (CPI)
  • Certified Community Action Professional (CCAP) by the Community Action Partnership
  • ServSafe
  • Trauma-Informed Care Certificate by Harbor & Co.

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