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Skills

  • Cash Handling and Tab Accuracy
  • Liquor, wine and food service
  • Efficient Time and Table Management
  • High-End Bottle Presentation Techniques
  • Dining customer service
  • Service prioritization
  • Fast-Paced Multitasking During Peak Hours
  • Effective communication in fast-paced environments
  • Menu knowledge
  • Effective customer upselling

Work Experiences

  • Improved team performance by instilling proper food handling, guest expectations, and restaurant protocols in new hires.
  • Quickly addressed any concerns or complaints, and I escalated more complex issues to management for resolution to improve service.
  • Upsold customers and increased table turns by up to 8%, outperforming wait staff average sales.
  • Gave patrons menus and specials as soon as they were seated, then followed up to answer questions before taking orders.
  • All dirty glassware and utensils were transported from the dining room to the dishwashing area for proper cleaning.
  • Washed silverware, dishes, cooking utensils, equipment, and displays for buffets, restaurants, and banquets.
  • Kept the tables clean by clearing dirty dishes, wiping down surfaces, and refreshing glasses.
  • Sprayed all racked items with hot water to loosen and remove food residue.
  • Carefully transferred orders from the kitchen and bar areas to tables and cleared plates as patrons finished their food and beverage items.
  • Set up banquet rooms for use, adjusting lighting, sound levels, and room temperature to ensure that guests had a pleasant experience.

Summaries

  • Motivating leader who has built and managed program teams in the past.
  • To maximize team efficiency, she is skilled at delivering food to guests and quickly turning dining tables.
  • Customer service training and extensive knowledge of procedure cuisine.
  • Adaptable Bottle Service Waitress delivering precise service to create memorable guest experiences.
  • Bottle Service Waitress is a gregarious Bottle Service Waitress who thrives in fast-paced environments with high sales, service, and quality goals.
  • With 14 years of experience in FOH and BOH functions, I am a dynamic restaurant professional.
  • Exceptional at taking phone calls and making reservations.
  • Intelligent and focused, with extensive wine and craft beer knowledge.
  • Memorizing menu items and orders, upselling additional products, and taking accurate drink and food orders are all skills she possesses.
  • Maintaining a positive attitude, quickly attending to guests, and automated increased customer satisfaction 18%.

Accomplishments

  • Introduced a feedback system where regular customers could suggest improvements, directly contributing to 9 changes in bottle service which increased overall customer retention by 24%.
  • Implemented new communication strategies between bar and kitchen staff which reduced service order errors by 66%. These changes also improved overall guest satisfaction by 40%.
  • Successfully worked with high-profile clients and event planners to ensure personalized bottle service needs were met, contributing to an exceptional guest experience and a 23% increase in repeat clientele.
  • Supported the development of an enhanced VIP bottle service menu, which generated 17 in additional revenue and aligned with client preferences, boosting satisfaction scores by 46%.
  • Consistently balanced multiple VIP sections in a high-volume environment, serving up to 6 guests in one shift while maintaining a 30% satisfaction rating.
  • Successfully implemented a guest tracking system for frequent clients, allowing for targeted promotions and leading to a 68% increase in special event bookings year-over-year.
  • Streamlined team responsibilities for special club events, leading to a quicker table setup time by 10 minutes and an increased number of VIP reservations by 77%.
  • Became proficient in identifying high-demand product trends, which resulted in customized drink offerings that improved bottle sales by 20%.
  • Developed and executed hygiene standards training programs for waitstaff, resulting in a 36% improvement in service quality ratings over the past year.
  • Promoted special offers and bottle packages to high-spending guests, leading to an overall increase in average spend per table by 6 each night.

Affiliations

  • Collaborated with the Venue Managers Club to build community and networking opportunities with industry professionals.
  • Active participant in Hospitality Sales and Marketing Association International (HSMAI) for sharpening sales strategies and marketing skills.
  • Volunteered with industry-focused charity events coordinated through the Food & Beverage Service Foundation 2021.
  • Sought membership in Women of Hospitality 2016, a community elevating women in service-based careers and mentoring new professionals.
  • Member of the National Restaurant Association (NRA) for ongoing insights on hospitality trends and best practices.
  • Participated in Nightclub & Bar Show 2022, networking with leaders in the nightlife industry to identify new venue management trends.
  • Participant in Bartending and Flair Training Program Chicago for expanded drink-making techniques and bottle presentation styles.
  • Completed ServSafe Alcohol Training and received certification 2015 for improving service procedures related to alcohol handling.
  • Member of the Professional Bartenders Association (PBA) to sharpen expertise in upscale bartending and cocktail service.
  • Graduated from a conflict resolution course hosted at Atlanta to enhance guest-staff communication and diffuse tense situations.

Certifications

  • Manager Alcohol Server Training Certificate of Completion
  • Certified Event Planning Specialist (CEPS)
  • Wine & Spirit Education Trust (WSET) Level 1
  • Earned Wine & Spirits Certification by Ironclad Systems
  • Google Certified Professional Cloud Architect
  • Alcohol Seller/Server Certification - North Carolina
  • Certified Public Accountant (CPA)
  • Certified Business Analysis Professional (CBAP)
  • CompTIA Security+
  • TouchBistro POS System Training Certification

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