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Skills

  • Data entry
  • Understanding of metric
  • Market monitoring
  • Conflict resolution
  • Public speaking
  • Product testing
  • Forecasting skills
  • Process streamlining
  • Document scanning
  • User interface understanding

Work Experiences

  • Saved $15 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved a 46% success rate.
  • Had an excellent attendance record and was always on time for work.
  • Maintained detailed records of program operations and participant activities.
  • Spoke with method and procedure groups to increase community engagement and program outreach.
  • Created multi-threaded admin web applications based on system.
  • Achieved results in three years.
  • Informed potential participants about the services and procedures required to participate in the program.
  • Taught economic theories, principles, and methods at the university level.
  • Forecasted renewable and nonrenewable resource production, consumption, and supply.

Summaries

  • Economist with over 9 years of data collection, analysis, and forecasting experience.
  • Client Advocate is a caring and skilled Client Advocate who is dedicated to making a positive impact on programs and assisting participants by providing expert support.
  • Clear understanding of performance reporting and strategic planning as well as data analysis training.
  • Strengths in workflow optimization and performance reporting backed up by Miscellaneous training.
  • Client Advocate with excellent performance reporting skills and knowledge of program technology who is compassionate and driven.
  • Client relations is exceptional, as is the ability to prioritize tasks.
  • With a detail-oriented and conscientious approach, well-organized and resourceful.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Client Advocate with 13 years of successful budget management and team leadership experience.

Accomplishments

  • Developed
  • Created and executed client education workshops that improved product knowledge and resulted in a 82% decrease in support tickets.
  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved process which led to category.
  • Resolved product issue through consumer testing.
  • Marketing: Implemented marketing strategies which resulted in initiative growth of customer base.
  • Contributed to an Miscellaneous retention strategy that reduced client turnover by 74% through continuous engagement and proactive service approaches.
  • Trained
  • Streamlined

Affiliations

  • Jaycees
  • Freemason
  • Customer Loyalty and Retention Group
  • Tech and Client Success Coalition
  • Project Management Institute
  • Rotary International
  • International Association for Conflict Resolution (IACR)
  • International Institute of Customer Management (IICM)
  • Professional Organization of Consumer Advocates (POCA)
  • Collaborative Teamwork and Conflict Resolution Trust

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • ITIL Foundation Certificate in IT Service Management
  • Certified Sales Professional (CSP)
  • Certified Public Accountant (CPA)
  • Certified Service and Support Professional (CSSP)
  • Certified Technical Support Manager (CTSM)
  • CompTIA Security+
  • Advanced Negotiation Skills for Professionals
  • Certified Cross-Selling Expert (CCE)
  • Salesforce

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