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Skills

  • Communications
  • Cost reduction strategies in IT
  • Business operations
  • Developing security plans
  • IT policy implementation
  • Implementing security programs
  • Problem resolution
  • Agile methodology
  • Relationship development
  • Data backup and recovery

Work Experiences

  • Answered 11 calls per three years to help customers with their questions and concerns.
  • Authored internal security protocols.
  • Coordinated system upgrades and server installations during off-peak hours to minimize the impact on day-to-day operations.
  • Consolidated physical servers.
  • Coordinated with metric for seamless system scaling, accommodating business growth of 48% over 2017.
  • Coordinated with initiative for system scaling.
  • Created troubleshooting guides.
  • Addressed 3 non-compliance issues.
  • Designed a data center consolidation project.
  • Cut approval times by 44%.

Summaries

  • Achieved a 64% cost reduction in server management.
  • Adept at disaster recovery planning, successfully reducing system downtime by 31% and maintaining business continuity during critical events.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved a 64% decrease in ongoing maintenance costs.
  • Collaborated with cross-functional teams.
  • Adept at disaster recovery planning.
  • Strong network defense strategies are something I'm well-versed in.
  • Strategic planning and data analysis expert with a track record of providing exceptional risk management support.
  • Clear understanding of client relations and strategic planning as well as budget management training.
  • Consistently deliver cost reduction strategies, evidenced by a 22% decrease in operational costs while maintaining service reliability.

Accomplishments

  • Championed a cybersecurity upgrade, which reduced potential threats by 20% and achieved Six Sigma compliance.
  • Improved system uptime from 81% to 27% by integrating real-time performance monitoring solutions.
  • Led a critical upgrade to Salesforce, boosting overall system performance by 41% and enhancing user adoption by 27%.
  • Implemented network intrusion detection systems, catching 5 attempted security breaches and safeguarding critical data.
  • Authored technical documentation on system upgrades and monitoring processes, improving operational transparency and training efficiency by 19%.
  • Led a cross-functional initiative to adhere to cybersecurity frameworks, earning Top Performer for exceptional risk mitigation.
  • Utilized advanced capacity planning techniques to optimize server usage, enhancing infrastructure scalability by 48%.
  • Instituted automated failover systems that improved redundancy and reduced service outages from 7 hours to 18 minutes.
  • Directed software license management, ensuring Beacon Labs remained compliant, preventing fines of $13 annually.
  • Improved network monitoring and response protocols, reducing security incidents by 82% within several months.

Affiliations

  • The IT Infrastructure Library (ITIL) Foundation
  • Amazon Web Services (AWS) User Group
  • Data Management Association International (DAMA International)
  • Society of Women Engineers
  • The Institute of Electrical and Electronics Engineers (IEEE)
  • CompTIA IT Professionals Association
  • Cloud Security Alliance (CSA)
  • Association for Supply Chain Management (APICS)
  • American Society of Safety Professionals
  • International Council of Nurses

Certifications

  • Dell EMC Proven Professional Cloud Architect
  • Certified Information Systems Auditor (CISA)
  • Certified Network Defense Architect (CNDA)
  • Project Management Professional (PMP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • ITIL Foundation Certificate
  • Certified Public Accountant
  • Certified Cloud Security Professional (CCSP)
  • Certified ScrumMaster (CSM)
  • Google Cloud Professional Cloud Architect

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