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Skills

  • Participation in cross-departmental investigations
  • Real-time monitoring software proficiency
  • Conflict de-escalation
  • First Aid/CPR
  • Customer interaction during high-risk situations
  • Facility patrolling (foot and vehicle)
  • Investigative collaboration with stakeholders
  • Team building
  • MS Office
  • Training program development

Work Experiences

  • Communicated effectively with the public to deter potential shoplifting and improve customer relations during high traffic times.
  • Looked for industry trends on social media and through online sources.
  • Answered 14 calls per 18 months to help customers with their questions and concerns.
  • Compiled detailed evidence and cooperated with law enforcement to assist in the apprehension of 14 repeat offenders.
  • Apprehended 6 suspects.
  • Achieved a 60% reduction in false alarms.
  • Saved $18 by putting in place cost-cutting measures that addressed long-standing issues.
  • Established a solid client base by identifying company resources, determining client risk factors, and promoting solutions.
  • Engineers in procedure studies, loss investigation, and reporting techniques were coached, directed, and mentored by me.
  • Transported Tableau to 6 months customer locations.

Summaries

  • Achieved a 27% improvement in team readiness.
  • Collaborated with local authorities on security initiatives.
  • Boosted team efficiency by 61% over the past year.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Collaborated with law enforcement and security teams.
  • Collaborated with law enforcement and security teams across multiple locations, recovering $17 in stolen goods across three years of service.
  • Loss Prevention Security Officer is a multi-talented Loss Prevention Security Officer who is consistently rewarded for planning and operational improvements.
  • Achieved results over 6 months.
  • Within Law Enforcement and Security, senior Loss Prevention Security Officer and outstanding performer in strategic planning and data analysis.
  • Achieved a 52% decrease in theft over two years.

Accomplishments

  • Collaborated with team of 10 in the development of framework.
  • Trained and mentored new loss prevention officers, ensuring a comprehensive understanding of internal policies and crime prevention techniques.
  • Developed and executed training programs for 9 employees on loss prevention techniques, leading to a 84% improvement in policy compliance.
  • Reduced safety-related store liabilities by conducting regular health and safety audits and addressing non-compliance issues.
  • Identified gaps in physical security protocols and implemented corrective measures, resulting in a 23% decrease in unauthorized access incidents.
  • Developed loss recovery plans for high-risk store locations, reducing shrinkage rates by 45% within one year.
  • Assisted with inventory reconciliation efforts, improving accuracy by 50% and helping to pinpoint discrepancies caused by theft.
  • Ensured protection of high-value merchandise by implementing enhanced surveillance techniques and access controls, saving the company $8 annually.
  • Facilitated emergency evacuation drills for 14 employees, ensuring readiness and compliance with corporate safety protocols.
  • Resolved product issue through consumer testing.

Affiliations

  • Security Industry Association (SIA)
  • National Association of Security Companies (NASCO)
  • Society of Human Resource Management
  • Toastmasters
  • American Society of Safety Professionals
  • American Medical Informatics Association
  • Society of Women Engineers
  • American Marketing Association
  • National Association of Social Workers
  • Retail Asset Protection Conference Membership

Certifications

  • Certified in Investigative Techniques (CIT) by Brightline
  • SHRM Senior Certified Professional (SHRM-SCP)
  • ServSafe
  • CompTIA Security+
  • Physical Security Professional (PSP)
  • Certified Protection Professional (CPP)
  • Advanced Security Training Certification (ASTC) by Ironclad Systems
  • Access Control and Alarm Monitoring Systems Certification Workday
  • Certified Loss Prevention Professional (CLPP)
  • Certified in Security Risk Management by Lakeside Partners

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