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Skills

  • Medication administration and tracking
  • Business operations
  • Public health awareness initiatives
  • Organization
  • Goal setting and achievement mentoring
  • Advocating for marginalized populations
  • Client Follow-Up Procedures
  • Benefit eligibility screening
  • Problem resolution
  • Confidentiality and HIPAA compliance

Work Experiences

  • Maintained detailed records of program operations and participant activities.
  • Achieved 42% positive feedback from clients.
  • Had an excellent attendance record and was always on time for work.
  • Advocated for social justice and promoted equality by actively participating in community forums and influencing policy changes in Phoenix.
  • Assessed mental health emergency cases and provided crisis management support, helping deescalate 17 critical situations each month.
  • Looked for industry trends on social media and through online sources.
  • Actively participated in system outreach initiatives.
  • Achieved reduction over 2018.
  • Assisted individuals in developing independent living skills such as cooking, cleaning, and time management, boosting overall self-sufficiency by 66% among clients.
  • Advocated for social justice.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Demonstrated ability to form and maintain long-term relationships.
  • Client-centered Human Services Aide with a history of improving financial literacy among vulnerable populations, reducing financial distress by 60% through tailored budgeting sessions.
  • Collaborated with shelters and agencies.
  • Within Miscellaneous, senior Human Services Aide and outstanding performer in team leadership and stakeholder engagement.
  • Collaborative and dependable Human Services Aide with expertise in volunteer coordination and supervision, increasing volunteer productivity by 33% through hands-on training.
  • Costs were consistently reduced while profits were increased.
  • Collaborative and dependable Human Services Aide.
  • Assisted clients attending process services.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Created and distributed resource guides for shelter access and public assistance programs, benefiting over 12 individuals annually.
  • Used category to streamline client service documentation, reducing administrative error rates by 77%.
  • Collaborated with state agencies to facilitate access to SNAP and Medicaid, successfully assisting 18 clients with enrollment.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Provided SNAP application assistance to 2 clients monthly, ensuring efficient processing and follow-up.
  • Actively maintained confidentiality and adherence to social services policies in casework for 6 clients.
  • Organized donation drives that collected over 10 in goods and services annually for underprivileged families.
  • Advocated for marginalized populations to ensure compliance with state and federal programs, successfully enrolling 9 clients.
  • Counseled 3 clients weekly on financial literacy, resulting in a 79% reduction in financial distress among participants.
  • Maintained and updated resource database, resulting in a 49% increase in staff ability to access urgent community resources.

Affiliations

  • American Medical Informatics Association
  • International Council of Nurses
  • Women’s Global Empowerment Fund (WGEF)
  • American Association of Social Workers (AASW)
  • National Association for Case Management (NACM)
  • National Association of Community Health Centers (NACHC)
  • National Organization for Human Services (NOHS)
  • Prevent Child Abuse America (PCAA)
  • International Association of Administrative Professionals
  • Toastmasters

Certifications

  • Nonviolent Crisis Intervention Certification
  • Salesforce
  • Certified Family Life Educator (CFLE)
  • Trauma-Informed Care Certification
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Crisis Intervention Specialist (CCIS)
  • Certified Rehabilitation Vocational Counselor
  • Homelessness Prevention and Intervention Certification
  • Apple Certified Associate (ACA)
  • SHRM Certified Professional (SHRM-CP)

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