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Skills

  • Client advocacy
  • Problem resolution
  • Interpersonal communication
  • Presenting community programs
  • Active listening
  • Individualized Care Planning
  • Customer service
  • Business operations
  • Care plan evaluation
  • Group facilitation

Work Experiences

  • Achieved results over the course of three years.
  • Analyzed client data to identify trends.
  • Achieved results over a the past year period.
  • Analyzed client data to identify trends in service needs, leading to the creation of procedure, which addressed program.
  • Solved initiative issues, improved operations, and provided excellent customer service.
  • Informed potential participants about the services and procedures required to participate in the program.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved zero data breaches in 2017.
  • Assessed needs of program participants.
  • Saved $11 by putting in place cost-cutting measures that addressed long-standing issues.

Summaries

  • Client-centered Human Services Aide.
  • Client-centered Human Services Aide with a history of improving financial literacy among vulnerable populations, reducing financial distress by 60% through tailored budgeting sessions.
  • Achieved 40% positive client feedback.
  • Strengths in stakeholder engagement and workflow optimization backed up by Miscellaneous training.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved a 47% success rate in benefit approvals.
  • Human Services Aide is a multi-talented Human Services Aide who is consistently rewarded for planning and operational improvements.
  • Compassionate professional Human Services Aide specializing in client intake and assessment, connecting 4 individuals monthly to vital community resources and services.
  • Assisted over 13 individuals annually.
  • Quality assurance is something I'm familiar with, and I'm always looking for ways to improve operations and personalize assistance.

Accomplishments

  • Coordinated with community partners to deliver essential services to 6 clients per year.
  • Developed standard using insights from client data analysis, addressing framework for standard.
  • Collaborated with Brightline to secure emergency housing for 10 individuals experiencing homelessness.
  • Created and distributed resource guides for shelter access and public assistance programs, benefiting over 12 individuals annually.
  • Actively maintained confidentiality and adherence to social services policies in casework for 6 clients.
  • Maintained and updated resource database, resulting in a 49% increase in staff ability to access urgent community resources.
  • Assisted in securing $15 through grant writing initiatives to enhance program services.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Secured partnerships with local mental health organizations, expanding services to include counseling for category.
  • Presented community education programs on mental health and domestic violence prevention to groups of 9 participants.

Affiliations

  • Society of Human Resource Management
  • National Alliance on Mental Illness (NAMI)
  • American Marketing Association
  • National Association of Addiction Professionals (NAADAC)
  • American Association of Social Workers (AASW)
  • National Council on Family Relations (NCFR)
  • Rotary International
  • National Welfare Rights Organization category
  • International Association for Social Work with Groups (IASWG)
  • Association of Community Organizations for Reform Now (ACORN)

Certifications

  • CompTIA Network+
  • Integrated Behavioral Health Certification
  • Certified Community Action Professional (CCAP)
  • First Aid/CPR/AED Certification
  • Child Protective Services Worker Certification
  • Certified Public Accountant
  • Certified Human Services Professional (CHSP)
  • Certificate in Lifespan Development for Human Service Professionals
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Mental Health First Aid Certification

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