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Skills

  • Operational improvement
  • Process cuisine familiarity
  • Shift Scheduling
  • First Aid/CPR
  • Customer relationship building
  • Preparation techniques
  • Cross-departmental coordination
  • Supervision
  • Continuous process improvement
  • Effective communication with guests and team members

Work Experiences

  • Achieved a 69% improvement in service time.
  • Demonstrated high-level prospect identification and lead generation techniques that resulted in a market share increase of 3%.
  • Increased customer satisfaction by following standard recipes and making adjustments based on individual customer needs.
  • Maintained my cool and produced high-quality work while under duress.
  • Achieved 52% higher attendance.
  • Developed a strong familiarity with them to better communicate product attributes and benefits to customers.
  • Collaborated with kitchen staff to streamline food preparation and delivery times, reducing order wait times by 43% during peak hours.
  • Assisted wait staff and other members of the team in completing tasks.
  • Achieved a 82% reduction in CO2 wastage.
  • Customers received cross-sell and up-sell product recommendations from me.

Summaries

  • Costs were consistently reduced while profits were increased.
  • A team-oriented Food Service Representative recognized for positive contributions to a 61% improvement in key performance metrics during peak service hours.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved 23% increase in team efficiency.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Seasoned Food Preparation Worker with system cuisine and standard techniques expertise.
  • Adhered to cleanliness and safety standards.
  • Over the previous three years, drove 3% sales growth and 3% customer base expansion.
  • Food Service Representative is a multi-talented Food Service Representative who is consistently rewarded for planning and operational improvements.
  • Adaptable and effective in fast-paced environments.

Accomplishments

  • Implemented a waste reduction initiative that cut back spoilage by 45% monthly, while delivering fresher products to customers.
  • Regularly received praise in customer reviews for outstanding service and quick issue resolution, contributing to a 46% increase in positive feedback for the team.
  • Boosted takeout sales by 29% through effective recommendation of add-ons and upsells during customer interactions.
  • Collaborated with team of 13 in the development of metric.
  • Collaborated with cross-functional teams (marketing, kitchen, and operations) to launch new service programs that drove 78% growth in online ordering.
  • Developed and optimized dynamic staffing schedules to improve productivity, decreasing service wait times by 26% during peak hours.
  • Automated inventory tracking, saving 7 hours of manual labor per week and improving stock level accuracy by 52%.
  • Reduced food waste by 53% through the effective use of inventory management software, supporting sustainability goals.
  • Analyzed sales data to create seasonal menu options, resulting in a 41% increase in overall sales during the category promotional campaign.
  • Monitored food quality standards, ensuring each order met the restaurant's presentation and flavor guidelines, resulting in a 43% reduction in customer returns.

Affiliations

  • Toastmasters
  • Foodservice Systems Management Education Council (FSMEC) Affiliation
  • Association of Nutrition & Foodservice Professionals (ANFP)
  • International Association of Administrative Professionals
  • Local Restaurant and Hospitality Business Council Member
  • Member of American Culinary Federation (ACF)
  • Association of Information Technology Professionals
  • On-the-job training program for procedure Implementation and Training
  • Lions Club
  • United States Bartenders’ Guild (USBG)

Certifications

  • ServSafe Food Handler Certification
  • CompTIA Security+
  • Certified Nutrition and Wellness Consultant
  • Certified Foodservice Professional (CFSP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Public Accountant
  • CPR and First Aid Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • Workplace Diversity and Inclusion Training
  • CompTIA A+ Technician

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