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Skills

  • Bilingual in French
  • Team collaboration
  • Positive learning process
  • Contract negotiation/review/drafting
  • Operations management
  • Shoe sanding
  • Pet charting information
  • CRM Systems
  • Weekly Payroll
  • Results-oriented

Work Experiences

  • Completed the work outlined on the repair order with efficiency and accuracy.
  • Sought advice.
  • Worked with the parts department to get the parts I needed.
  • Reviewed production schedules, drawings, and materials to gain a better understanding of the job details prior to the start of the project.
  • Responded quickly to customer concerns and resolved procedure issues using workflow optimization and budget management.
  • Made a proposal
  • Gave customers clear demonstrations of alarm systems so they could learn how to use each feature.
  • Won
  • Program was planned and carried out by me.
  • Quickly identified problems and alerted Shoe Sales Associate to any potential project delays.

Summaries

  • Collaborate with commercial lenders to achieve sales targets.
  • A quick study who has worked in a variety of design fields to help companies strengthen their brands and grow their revenue.
  • Service-driven
  • To drive profitability and growth, skilled operations manager with solid experience managing all levels of multiple projects, including budgeting, inventory control, and administration.
  • Multi-tasking and self-motivated leader who designs and develops powerful print and graphic media materials with keen attention to detail, articulate communication skills, and strong aesthetic sense.
  • I worked on films that screened at Asians on Film Festival, Boston International Film Festival, Tri-Cities Fantastic Fest, and Mile High Horror Film Festival, among others.
  • Valuable and hardworking employee with a track record of converting cold calls into profitable sales relationships.
  • Ambitious
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Professional with over 2 years of experience in project management and process improvement initiatives across the enterprise.

Accomplishments

  • Recovered $14 in lost merchandise with enhanced security oversight and quick resolution of inventory issues.
  • Collaborated with management to develop promotional strategies for new footwear collections, achieving $8 in additional revenue over two years.
  • Awarded 'Top Sales Associate' for 2021 due to consistently exceeding sales targets by 44%.
  • Collaborated with team of 12 in the development of initiative.
  • Maximized store’s online order fulfillment accuracy, achieving a 70% error-free rate in order processing.
  • Engaged in proactive learning about footwear trends and technologies, improving customer satisfaction by providing expert advice.
  • Optimized product displays based on customer flow and preferences, resulting in a 36% increase in impulse purchases.
  • Increased sales 2% over 18 months.
  • Enhanced shoe loss prevention procedures, leading to a recovery of $2 in lost inventory over one year.
  • Developed a streamlined return/exchange procedure, reducing transaction time by 6 months and improving customer satisfaction.

Affiliations

  • Certified Customer Service Professional (CCSP)
  • Retail Industry Leaders Association (RILA) Affiliation
  • Certificated in Retail Sales Forecasting Techniques from framework
  • Attendee at Footwear and Fashion Industry Expo, 2019, Seattle
  • Member of the American Apparel & Footwear Association (AAFA)
  • Certified in Sales Strategies with emphasis on Upselling Techniques through procedure
  • Participated in Advanced Footwear Sizing & Technologies Seminar at framework
  • Active Participant in Retail Employee Training Association
  • Product Promotion Techniques Certificate (Certified by initiative)
  • Regional Footwear Sales Manager Training through Ironclad Systems

Certifications

  • ServSafe
  • Retail Leadership Certification - Cedar Works
  • Certified Product Knowledge Specialist - Brightline
  • CompTIA A+ Technician
  • Certified Retail Operations Professional (CROP) - Northwind
  • Cross-Selling Mastery Certificate - Cedar Works
  • Retail and eCommerce Specialist - Northwind
  • Retail Technology & Sales Operations Certification - Beacon Labs
  • Certified Sales Associate (CSA) - Summit Group
  • Fashion Merchandising Certification - program

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