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Skills

  • Business analysis
  • Storage virtualization
  • Infrastructure scalability
  • Problem resolution
  • MS Office
  • Disaster recovery planning and execution
  • Enterprise network bandwidth optimization
  • Switches and routers
  • Regulatory compliance
  • Customer service

Work Experiences

  • Defined enterprise processes and best practices, as well as application-specific enterprise processes.
  • Configured and maintained load balancing solutions, promoting service reliability across 6 servers with minimal downtime.
  • Wrote and maintained custom scripts to improve system efficiency and performance time.
  • Automated repetitive system administration tasks via scripting in process, reducing manual intervention by 51%.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Resolved issues with LAN, WAN, and voice system operational components.
  • Addressed recovery following standard.
  • Achieved a 6 months resolution rate of 35%.
  • Collaborated on a $11 network upgrade project that improved WAN performance for 15 remote offices.
  • Created and maintained a network infrastructure that included Windows, Linux, and virtualization.

Summaries

  • Drove infrastructure resilience.
  • Achieved 29% resolution across complex network issues.
  • Developed custom system administration scripts.
  • Consistently delivered audits and reviews.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Delivered complex remote access solutions.
  • Achieved 81% uptime.
  • Achieved 77% higher bandwidth.
  • Dedicated Infrastructure Support Engineer with excellent problem-solving skills, resolving complex network issues with vendors, achieving the past year resolution rate of 58%.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Orchestrated network device firmware updates across 5 branches, reducing security risks and maintaining compliance with ITIL standards.
  • Participated in vendor evaluation for hardware and software updates, resulting in cost reductions of 48% for key infrastructure purchases.
  • Implemented centralized logging solution for 2 systems, enabling quicker diagnosis of incidents and improving mean time to recovery by 40%.
  • Implemented automated patching on 11 servers, driving a 19% decrease in security vulnerabilities.
  • Worked directly with vendors to procure and deploy program, achieving 41% savings from negotiated contracts while enhancing network speed.
  • Achieved ITIL by configuring and auditing network security devices, enhancing overall compliance across 9 active sites.
  • Maintained network documentation for 15 locations, improving onboarding efficiency for new support team members and ensuring consistent troubleshooting approaches.
  • Coordinated network redesign projects to accommodate 10 new office locations, ensuring zero downtime during transitions.
  • Worked with system to integrate cloud architecture, improving scalability and reducing annual hardware investment costs by 21%.
  • Restructured backup schedules utilizing SAP, optimizing application availability and reducing recovery time from 7 hours to one year.

Affiliations

  • Institute of Electrical and Electronics Engineers (IEEE) – Infrastructure Section
  • Information Technology Infrastructure Library (ITIL) Foundation Certification
  • Citrix Certified Professional (CCP) – Virtualization
  • Association of Information Technology Professionals
  • International Council of Nurses
  • Society of Human Resource Management
  • International Association of Administrative Professionals
  • American Medical Informatics Association
  • Linux Professional Institute (LPI) - Community Member
  • Certified Data Center Management Professional (CDCMP)

Certifications

  • Fortinet NSE 4 - Network Security Professional
  • Amazon Web Services (AWS) Certified Solutions Architect – Associate
  • F5 Certified BIG-IP Administrator
  • Aruba Certified Switching Associate (ACSA)
  • ITIL Foundation Certification
  • Certified Public Accountant (CPA)
  • CompTIA Network+ Certification
  • Microsoft Certified: Windows Server Hybrid Administrator Associate
  • Google IT Professional Certificate
  • Certified Cloud Security Professional (CCSP)

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