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Skills

  • Crisis intervention
  • Case documentation
  • Relationship development
  • Court-ordered visitation compliance
  • Operational improvement
  • File management
  • Conflict mediation skills
  • Microsoft Office Suite
  • Client Satisfaction Improvement
  • Data-driven decision-making for family reunifications

Work Experiences

  • Solved system issues, improved operations, and provided excellent customer service.
  • Advocated for children’s best interests during visitations.
  • Kept track of progress and documented any changes in the patient's health status, keeping the healthcare team informed.
  • Achieved a Top Performer for Outstanding Performance in Family Reunification Services in 2017, based on outcomes from high-stress supervised visitations.
  • Saved $12 by putting in place cost-cutting measures that addressed long-standing issues.
  • Adhered to state and organizational protocols.
  • Collaborated with child welfare agencies.
  • Conducted follow-up home visits.
  • Collaborated with foster care agencies to update visitation protocols, increasing family reunifications by 60%.
  • Achieved this over a period of 8 months.

Summaries

  • Advanced problem-solver with demonstrated ability to reduce external mediation needs by 15% through careful intervention and parent coaching during high-conflict situations.
  • Applied child-friendly communication techniques.
  • De-escalated situations during supervised visits.
  • Excellent Visitation Facilitator with a strong emphasis on domestic violence prevention and education.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Collaborated with multi-disciplinary teams including social workers and legal advocates to optimize outcomes of 4 family visitations per week. Adept in maintaining detailed legal documentation.
  • Adept at increasing the success rate of visitation sessions by 29% through thorough analysis of family dynamics using 2 evidence-based metrics.
  • Adept in maintaining detailed legal documentation.
  • Conducted follow-up home visits.
  • Confident leader in trauma-informed training.

Accomplishments

  • Reduced case backlogs by streamlining intake process and introducing automated tracking tools, accelerating visitation processes by 63%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Successfully trained and mentored a team of 5 facilitators, enhancing overall case review accuracy by 62%, ensuring compliance with guidelines.
  • Introduced a family engagement protocol that improved child well-being outcomes by 21% and reduced parental stress during visitations.
  • Developed and facilitated workshops for parents on child development and parenting skills, leading to 37% improvement in visitation interactions.
  • Developed quarterly progress reports across 8 family wellness metrics, resulting in a 53% improvement in family reunification outcomes.
  • Resolved product issue through consumer testing.
  • Collaborated with mental health professionals to provide holistic support for families facing trauma, significantly improving parental engagement.
  • Integrated new family support programs, increasing visitation retention rates by 40%, demonstrated commitment to holistic family wellbeing.
  • Authored 10 child welfare reports for judicial review, streamlining case evaluations and ensuring compliance with court deadlines.

Affiliations

  • Association for Computing Machinery
  • National Association of Social Workers
  • Lions Club
  • American Association for Marriage and Family Therapy (AAMFT)
  • National Alliance for Families Reunited
  • Society for Social Work Leadership in Health Care (SSWLHC)
  • American Professional Society on the Abuse of Children (APSAC)
  • International Association of Administrative Professionals
  • National Council for Behavioral Health
  • Council for Accreditation of Counseling & Related Educational Programs (CACREP)

Certifications

  • CompTIA Network+
  • Certified in Child Abuse and Neglect Prevention Techniques
  • CPR & First Aid Certification by the American Red Cross
  • Safe Crisis Management Certification (SCMC)
  • First Aid/CPR Certified
  • Confidentiality and HIPAA Compliance Certification
  • Certified Child Life Specialist (CCLS) from the Child Life Certification Committee
  • Certified Business Analysis Professional (CBAP)
  • Certified Visitation Monitor (CVM)
  • Certified Public Accountant (CPA)

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