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Skills

  • Customer satisfaction
  • Kennel cleaning and sanitizing methods
  • Process improvement
  • Conflict resolution
  • Cross-functional team collaboration
  • Product ordering
  • Customer engagement strategies
  • Problem resolution
  • Time management skills
  • Excellent communication

Work Experiences

  • Achieved results in 18 months.
  • Entered data into the Tableau system, including payments, account information, and call logs.
  • Swept, scraped, and chipped dirt and irregularities from the base surfaces, then filled cracks with cement and putty to create a smooth foundation.
  • Did a thorough inspection of the installation areas to make sure there were enough supports in place and that there were no moisture issues.
  • Spread adhesive cement all over the floor to keep the board joints from wearing out.
  • Improved customer satisfaction ratings by 5% by maintaining excellent communication, cleanliness, and safety standards on job sites and projects.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Used new or existing tack strips around the flooring space to secure the edges of the new carpet.
  • Achieved a 26% boost in impulse purchases.
  • Created a new employee evaluation process that resulted in significant performance improvements.

Summaries

  • Motivated Assistant Floor Manager with experience managing large-scale projects, including budgeting and administration.
  • Within Retail, senior Assistant Floor Manager and outstanding performer in risk assessment and performance reporting.
  • Having a keen eye for detail and the ability to measure accurately.
  • Achieved 37% improvement in team productivity.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Experienced in installing various types of flooring, applying adhesives, and sanding irregularities to correct imperfections.
  • Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design.
  • Quick-to-learn and adaptable, with a strong desire to advance professionally.
  • Excellent knowledge of tile, laminate, hardwood, and carpeting.
  • Over 15 years of flooring industry knowledge and experience.

Accomplishments

  • Improved
  • Monitored
  • Integrated
  • Managed
  • Conducted regular spot evaluations of floor staff, helping to identify skill gaps and reduce procedural errors by 35%.
  • Streamlined
  • Facilitated weekly team meetings to communicate updates, goals, and best practices, increasing floor productivity by 41%.
  • Process Improvement: Created new departmental procedures manual. Assessed organizational training needs.
  • Consulted
  • Design: Responsible for creative design for prominent procedure.

Affiliations

  • Supply Chain Management Professionals Committee
  • International Institute of Business Analysis (IIBA)
  • The Hospitality Asset Managers Association (HAMA)
  • International Association of Administrative Professionals
  • Certified Operations Project Management Professional ITIL
  • Project Management Institute
  • Association of Information Technology Professionals
  • International Council of Nurses
  • Shop! Association (formerly A.R.E) - Organization for Retail Environments
  • Association for Supply Chain Management (APICS)

Certifications

  • Retail Sales Certification - process
  • Certified Retail Loss Prevention Specialist (CRLPS) - Northwind
  • Project Management Professional (PMP)
  • Customer Service and Support (CSS) Certification - Beacon Labs
  • Advanced Retail Management Training (ARMT) - metric
  • ServSafe
  • Certified Store Manager (CSM), Beacon Labs
  • Time Management and Productivity Certification - Cedar Works
  • Certified Sales Leadership Professional (CSLP) - Brightline
  • Professional in Human Resources (PHR) - 2019

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