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Skills

  • Organization
  • Team leadership and supervision
  • Workflow planning
  • Automation implementation
  • Strategic planning
  • Scheduling
  • Data-driven decision making
  • Team management
  • Conflict resolution
  • Customer service excellence certification

Work Experiences

  • Achieved results within three years.
  • Hired, managed, developed, and trained employees, as well as set and monitor goals, conduct performance reviews, and pay employees.
  • Improved the organization's payment collection, AP/AR, deposit, and recordkeeping systems.
  • Achieved a 29% increase in department performance.
  • Analyzed shopper feedback and transactions.
  • Restructured installation processes and staff teams, resulting in a 2% increase in productivity.
  • Supervised and guided new employees, and I responded quickly to questions, which improved understanding of job responsibilities on stakeholder engagement and team leadership.
  • Achieved results over the course of two years.
  • Achieved a 84% increase in overall team performance.
  • Achieved a 47% increase in customer adoption.

Summaries

  • Professional in office management and administration with 18 years of experience maximizing productivity, efficiency, and service quality in a variety of settings.
  • Meet and exceed business objectives while catering to a wide range of customer needs.
  • Front End Operations Supervisor is a multi-talented Front End Operations Supervisor who is consistently rewarded for planning and operational improvements.
  • Power BI expert with database management experience.
  • Achieved 34% improvements in staff attendance.
  • Achieved financial savings.
  • Staff, resource, and day-to-day operations are well-coordinated by this expert.
  • Mandarin and Spanish are both conversational.
  • Accomplished in leading initiatives to streamline front-end operations, contributing to a 30% annual growth in department sales while enhancing operational efficiency.
  • Ensures operational and service excellence by working effectively with cross-functional teams.

Accomplishments

  • Coordinated interdepartmental workflows for front-end and inventory teams, leading to smoother operations during seasonal demand periods.
  • Resolved product issue through consumer testing.
  • Led a cross-departmental initiative to redesign checkout lanes, leading to faster transaction processing and a 18% decrease in checkout wait time.
  • Resolved critical issues in cashier training that reduced cash register errors by 25% within a six-month period.
  • Developed and issued daily operational reports, providing insights that helped reduce front-end wait times by 54% seconds.
  • Developed a performance review system for front-end employees, resulting in enhanced productivity levels and retention rates.
  • Collaborated with team of 16 in the development of initiative.
  • Improved front-end KPIs by introducing performance-based incentives for staff, achieving year-over-year sales growth of 27%.
  • Collaborated with department managers to streamline return and refund processes, leading to a 32% decrease in return handling time.
  • Collaborated with the store management to implement customer service improvements, achieving recognition in corporate performance metrics.

Affiliations

  • Certified Front-End Operations Manager (CFOM)
  • Toastmasters
  • Certified Retail Workflow Optimization Professional (CRWOP)
  • American Society of Safety Professionals
  • Loss Prevention Foundation (LPF) – Certified Loss Prevention Professional (CLPP)
  • Certified Operational Leadership Professional (COLP)
  • Institute for Operational Excellence (IOE) - Certified Process Improvement Specialist
  • National Organization for Self-Checkout Professionals (NOSCP)
  • Self-Service and Kiosk Association (SSKA)
  • Association for Computing Machinery

Certifications

  • Certified Sales and Operations Planning Excellence Associate (S&OP)
  • Salesforce
  • Certified Supply Chain Professional (CSCP)
  • Certified Data Analyst (CDA) - Workday
  • Retail Operations Professional Certification (ROPC)
  • Inventory Management Specialist Certification - 2018
  • Chain Store Operations Certification 2015
  • Advanced Customer Service Certification 2016
  • CompTIA Network+
  • Google Certified Professional Cloud Architect

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