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Skills

  • Customer service excellence
  • EMR / EHR
  • Referral management
  • Telephone etiquette
  • Medical transcription
  • Data entry
  • Process improvement
  • Patient scheduling
  • Conflict resolution
  • Operational improvement

Work Experiences

  • Assisted in implementing a digital waitlist feature, reducing patient cancellations and filling last-minute appointment slots, increasing revenue by $17.
  • Kept detailed records of test results by entering data and patient information into a computer.
  • Achieved a 82% improvement in patient preparedness.
  • Balanced patient appointment scheduling.
  • Was in charge of preparing and administering medications to help patients with their symptoms.
  • Updated the inventory, expiration, and vaccine logs in order to keep the tracking documentation up to date.
  • Gathered all relevant information and calculations to assist the physician in interpreting the results.
  • Assisted in implementing a digital waitlist feature.
  • Assisted in the development of post-appointment feedback systems that increased patient feedback submissions by 45%.
  • Achieved a 71% increase in provider productivity.

Summaries

  • Professional Medical Support with 15 years of experience in a procedure environment.
  • Adept at managing referral appointments and communications with physicians, contributing to a 77% increase in referred patient volume.
  • Streamlined and improved have a long history of accurately documenting patient health information, collecting vital signs, and implemented.
  • Adept in appointment scheduling via process.
  • Achieved 30% improvement in response times.
  • To improve patient satisfaction and retention, be cheerful during each patient interaction.
  • Adept at managing referral appointments.
  • Achieved a 49% decrease in registration time.
  • Achieved a 36% increase in efficiency.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.

Accomplishments

  • Transitioned over 12 patients seamlessly to a metric, delivering zero data loss and minimal downtime during the transformation.
  • Achieved a 16% first-contact resolution rate for patient inquiries by creating comprehensive training materials for new schedulers.
  • Surpassed clinic targets for new patient scheduling by 59%, contributing to overall revenue growth through efficient patient intake processes.
  • Led a patient education initiative, increasing the use of online appointment scheduling by 43% and reducing phone call inquiries.
  • Improved staff adherence to scheduling protocols, resulting in 66% compliance with clinic guidelines and reduced patient wait times.
  • Collaborated with sales to develop a post-appointment feedback system, increasing patient input submissions by 62% leading to improved service outcomes.
  • Specialized in handling high-pressure scenarios where critical appointments needed to be rescheduled, maintaining accuracy and efficiency while meeting patient needs.
  • Developed and maintained appointment templates to optimize clinic flow, improving scheduling efficiency by 29%.
  • Onboarded 5 new patients monthly, ensuring all required medical documentation was complete with zero compliance issues.
  • Reduced appointment scheduling errors by 85%, contributing to a 24% increase in operational efficiency through process improvements.

Affiliations

  • Society of Women Engineers
  • National Association of Social Workers
  • American Marketing Association
  • American Medical Billing Association (AMBA)
  • American Pharmacists Association (APhA)
  • Cerner PowerChart Ambulatory User Certification
  • International Association of Administrative Professionals
  • Associated Specialists in Healthcare Scheduling (ASHCS)
  • Society of Human Resource Management
  • Fellow of American College of Medical Practice Executives (FACMPE)

Certifications

  • Salesforce
  • ICD-10-CM Proficiency Certification by AAPC
  • HEAL360 Medical Scheduling Software Training
  • Certified Health Information Technician (RHIT)
  • Certified Public Accountant (CPA)
  • Patient Care Technician (PCT) Certification
  • acute care scheduling process certification
  • ServSafe
  • CompTIA A+ Technician
  • Google Certified Professional Cloud Architect

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