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Skills

  • Vendor relationship management
  • Strategy development
  • Continuous system monitoring
  • Customer satisfaction improvement
  • Cross-functional team collaboration
  • Team management
  • Risk assessment and mitigation
  • Incident response time reduction
  • Organization
  • Implementation planning

Work Experiences

  • Achieved a 63% decrease in service delays.
  • Conducted performance reviews and provided mentorship to junior staff, which contributed to a 33% reduction in employee turnover.
  • Coordinated timely maintenance schedules for Workday systems, improving overall uptime by 34% during 2015.
  • Identified potential technical issues and devised proactive solutions.
  • Achieved on-time completion over three years.
  • Achieved 11% system uptime in production by implementing streamlined.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Saved $11 by putting in place cost-cutting measures that addressed long-standing issues.
  • Coordinated maintenance schedules for Asana systems.
  • Coordinated with teams across multiple time zones to ensure 24/7 coverage for the QuickBooks, attaining 8% service availability.

Summaries

  • Accomplished professional with a strong technical background.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Achieved zero operational disruptions.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Consistently achieved 18% on-time completions.
  • Technical Director with a track record of successfully coordinating departmental activities in support of the framework team's success.
  • Costs were consistently reduced while profits were increased.
  • Accomplished professional with a strong technical background in troubleshooting and resolving escalated issues, consistently reducing escalations by 58%.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Bringing performance reporting, workflow optimization, and stakeholder engagement abilities, as well as a thorough knowledge of the industry and advanced Salesforce proficiency.

Accomplishments

  • Assisted in the rollout of Salesforce toolkit across departments, boosting technical competencies of employed staff by 60%.
  • Resolved product issue through consumer testing.
  • Conducted root cause analyses and implemented troubleshooting procedures that reduced recurring service outages by 28%.
  • Conducted quarterly hardware audits, which uncovered and prevented potential failures, saving the company $15 in replacement costs.
  • Implemented a vendor management system for tracking equipment orders, reducing lead times by 82%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Facilitated the migration from outdated systems to standard, resulting in reduced downtime by 38% and smoother operational workflows.
  • Implemented hardware procurement strategies that resulted in a cost reduction of $10 while increasing team productivity by 33%.
  • Successfully oversaw the scheduling and delivery of 14 projects, securing 30% on-time delivery and exceeding client expectations.
  • Documented and resolved system which led to method.

Affiliations

  • Cloud Security Alliance (CSA)
  • Amazon Web Services (AWS) Certified Solutions Architect
  • Freemason
  • Certified Service Manager (CSM) from Service Desk Institute
  • Certified DevOps Engineer Professional by AWS
  • Lions Club
  • American Marketing Association
  • IT Process Institute (ITPI)
  • Help Desk Institute (HDI)
  • IEEE Computer Society

Certifications

  • Cisco Certified Technician (CCT) – 2024
  • Certifications in Business Continuity Planning (BCP) – DRI International 2023
  • Certified Information Technology Infrastructure Library Professional (ITIL Pro) – Ironclad Systems
  • Apple Certified Associate (ACA)
  • Certified ScrumMaster (CSM) | Scrum Alliance, 2021
  • Google IT Support Professional Certificate - 2023
  • SHRM Certified Professional (SHRM-CP)
  • Google Certified Professional Cloud Architect
  • CompTIA Security+
  • Certified Business Analysis Professional (CBAP)

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