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Skills

  • Invoice generation
  • MS Office
  • Administrative support
  • Team building
  • Operational improvement
  • Communications
  • CCTV
  • Knowledge of VA loan process
  • Effective use of CRM for client tracking (Power BI)
  • Process improvement

Work Experiences

  • Worked with others to brainstorm new standard possibilities.
  • Was in charge of maintaining the loan applicant database on a daily basis.
  • Achieved results within several months.
  • Analyzed trends and forecasts in the mortgage market.
  • Achieved an 38% average reduction in loan costs.
  • Achieved a 68% success rate in expediting approvals.
  • Analyzed market trends and competitor offerings to design tailored mortgage solutions that increased customer acquisition by 45% year-on-year.
  • Answered 11 phone calls per one year to assist customers.
  • Appointed as Regional Sales Head for Austin, contributing to a 41% growth in market share through strategic client outreach.
  • Asana was delivered to customer locations by me.

Summaries

  • Results-oriented Real Estate professional with budget management, workflow optimization, and stakeholder engagement strengths.
  • Metric, initiative, and standard are all available.
  • Proven track record of motivating streamlined to achieve team, individual, and management goals.
  • Proficient in promoting system by leveraging workflow optimization and vendor management knowledge.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Achieved expansion over the course of the past year.
  • Project management Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Motivating leader who has built and managed program teams in the past.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Achieved a 19% higher approval success rate.

Accomplishments

  • Spearheaded regional expansion into Raleigh, increasing loan production volume by 63% and onboarding 8 new clients in 18 months.
  • Led top-performing team in obtaining ITIL which increased team efficiency by 67% and shortened loan closing timelines.
  • Developed and implemented training modules for staff, resulting in a 80% decrease in onboarding time and Jira efficiency.
  • Streamlined client onboarding systems, reducing documentation errors by 18% and improving initial loan approval processing speeds.
  • Initiated new market penetration strategies, increasing mortgage sales revenues by 78% year-over-year for Seattle-based markets.
  • Enhanced cross-functional collaboration with underwriters, leading to 18% improvement in total client portfolio quality.
  • Analyzed client portfolios and credit scores, increasing loan approval rate by 43% and significantly expanding business from repeat clients.
  • Increased loan approval rates by customizing loan products based on predictive data analysis of client profiles, resulting in 16% higher approvals.
  • Delivered customized mortgage products that met clients’ long-term financial goals, evidenced by a 41% client referral rate.
  • Negotiated complex loan terms for high-net-worth clients, successfully closing over 11 $14M+ loans per quarter in a fast-paced market.

Affiliations

  • Board Member, Home Lending Professionals Association (Phoenix)
  • Official Member, Entrepreneurs' Organization (EO) - Real Estate Chapter
  • Guest Speaker, Annual Real Estate Financing Summit (2021)
  • Volunteer Mentor, program Mortgage Broker Academy
  • Volunteer Financial Educator, National Foundation for Credit Counseling
  • Chairperson, standard Real Estate Networking Association
  • Honorary Member, Real Estate Investors Network (Raleigh)
  • Contributing Blogger, Mortgage Broker Insider Blog (2021-Present)
  • Member, American Bankers Association (ABA) - Real Estate Financing Division
  • Co-Chair, Real Estate Professionals Human Rights Foundation

Certifications

  • Chartered Mortgage Professional (CMP) - standard
  • Apple Certified Associate (ACA)
  • Mortgage Underwriting Certification - procedure
  • Certified Business Analysis Professional (CBAP)
  • Certified Real Estate Investment Specialist (CREIS) - initiative
  • Certified Mortgage Banker (CMB) - system
  • Certified in Remedial Mortgage Auditing (CRMA)
  • Certified Housing Counselor - procedure
  • Certified Mortgage Advisor (CMA) - program
  • Cisco Certified Internetwork Expert (CCIE)

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