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Skills

  • Supervision
  • Relationship development
  • Closing cost negotiations
  • Debt and credit management
  • Risk assessment and mitigation
  • Insurance billing
  • Client onboarding efficiency improvements (38%)
  • Invoice generation
  • Process improvement
  • Operational improvement

Work Experiences

  • Advised clients on the most appropriate loan product based on their financial needs, leading to loan conversions of over 26%.
  • Saved money by developing functional solutions to system problems.
  • Achieved results within the first 9 months.
  • Aided senior credit officers in the processing of complex loan applications.
  • Achieved a 68% success rate in expediting approvals.
  • Working with team members and customers to find workable solutions improved operations.
  • Increased profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Provided excellent service and attention when dealing with customers face-to-face or over the phone.
  • More than 7 client relationships were effectively managed by me.
  • Determined what rate locks, disclosures, overage and underage waivers, and fee waivers were appropriate.

Summaries

  • Project management Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Solid team player who is capable of meeting and exceeding team goals.
  • Achieved 16% above loan origination targets.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Motivating leader who has built and managed program teams in the past.
  • Senior Mortgage Broker with stakeholder engagement and workflow optimization abilities.
  • Achieved a 79% conversion rate for first-time homeowners.
  • Achieved a 56% audit pass rate.
  • Achieved loan success rates of over 84%.
  • Achieved a 30% resolution rate.

Accomplishments

  • Devised innovative mortgage financing options for self-employed buyers, leading to a 27% increase in approvals within this client segment.
  • Analyzed client portfolios and credit scores, increasing loan approval rate by 43% and significantly expanding business from repeat clients.
  • Oversaw negotiation and structuring of intricate commercial loans, achieving funding for over 13 high-value projects within Seattle market.
  • Played a pivotal role in expanding firm's client base, bringing in 5 new corporate clients and improving brand visibility by 45%.
  • Drove a 68% reduction in closing times by streamlining the loan processing workflow and enhancing collaboration between sales and underwriting teams.
  • Guided over 15 families through the mortgage process, securing loans with competitive rates and less than 64% in closing costs.
  • Developed and implemented training modules for staff, resulting in a 80% decrease in onboarding time and Jira efficiency.
  • Partnered with client service teams to create loan packages, reducing time spent in the approval and underwriting process by 13 business days.
  • Increased loan approval rates by customizing loan products based on predictive data analysis of client profiles, resulting in 16% higher approvals.
  • Regularly tracked and reported key performance metrics that helped optimize resource allocation, increasing quarterly closed volumes by 31%.

Affiliations

  • Certified Mortgage Advisor, system
  • Member, American Bankers Association (ABA) - Real Estate Financing Division
  • Contributing Blogger, Mortgage Broker Insider Blog (2021-Present)
  • Volunteer Financial Educator, National Foundation for Credit Counseling
  • Affiliate, Mortgage Bankers Association (MBA)
  • Volunteer Mentor, program Mortgage Broker Academy
  • Ongoing Member, metric - Loan Advisory Board
  • Co-Chair, Real Estate Professionals Human Rights Foundation
  • Certificate Holder, Accredited Mortgage Professional (AMP)
  • Official Member, Entrepreneurs' Organization (EO) - Real Estate Chapter

Certifications

  • Certified Property Manager (CPM) - initiative
  • Association for Project Management (APM)
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA Security+
  • Anti-Money Laundering (AML) Certification - metric
  • Certified Mortgage Advisor (CMA) - program
  • Certified in Commercial Real Estate Financing (CCREF)
  • Microsoft Office Specialist (MOS)
  • CompTIA A+ Technician
  • Certified Housing Counselor - procedure

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