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Skills

  • Communication skills (verbal and written)
  • Operational improvement
  • Time management
  • Collaboration with supply chain teams
  • Product promotion
  • Team management
  • Project organization
  • Cleaning and sanitizing
  • Request prioritization
  • Inventory oversight

Work Experiences

  • Was quick to respond to customer inquiries, answering questions and providing product information.
  • Achieved results within a 6 months period.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved order accuracy.
  • Achieved a 60% fail-safe accuracy rate.
  • Analyzed customer traffic patterns.
  • Collaborated with inventory staff to ensure Salesforce was always well-stocked and available to meet customer demands.
  • Achieved a 65% efficiency boost.
  • Contributed ideas to improve productivity.
  • Collaborated with the marketing department on promotions.

Summaries

  • Bringing 16 years of customer-facing experience.
  • Accomplished this within 6 months.
  • Exceptional at taking orders, cleaning work areas, and bagging merchandise.
  • Bringing 17 years of customer-facing experience, with a proven ability to operate POS systems, handle cash transactions, and improve operational efficiency.
  • Counter clerk with 18 years of experience patiently answering customer questions.
  • Analyzed customer feedback insights.
  • Accomplished in handling high-pressure environments with a strong focus on accuracy, customer relationship management, and cash handling, while achieving a satisfaction rate of 74%.
  • Adept at implementing proactive solutions.
  • Personable and communicative, speaking French and Portuguese fluently.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Achieved a 56% increase in per-customer sales by applying effective cross-selling techniques at the point of sale.
  • Resolved product issue through consumer testing.
  • Achieved 78% compliance with company policies for returns and refunds to protect company revenue while maintaining positive customer relations.
  • Collaborated with a team of customer success to streamline workflows, reducing front desk bottlenecks by 76%.
  • Documented and resolved framework which led to metric.
  • Implemented cross-selling techniques leading to 74% growth in sales of complementary products at checkout.
  • Recognized for excellence in cash-handling accuracy, maintaining a personal error rate of 0% over 10 weeks.
  • Maintained detailed knowledge of Workday, resulting in increased purchases and a 64% improvement in upselling performance.
  • Played pivotal role in streamlining front desk operations, contributing to increased overall efficiency by 54%.
  • Balanced high-volume transactions and customer service, ensuring an error-free cash drawer in 13 consecutive shifts.

Affiliations

  • International Ticketing Association (INTIX)
  • Rotary International
  • American Marketing Association
  • National Association of Convenience Store Operators
  • Customer Service Professionals Network
  • Jaycees
  • Retail Management Institute (RMI)
  • American Association of Customer Service Professionals (AACSP)
  • Certified Sales and Customer Relations Council
  • National Association of Convenience Stores (NACS)

Certifications

  • Certified Customer Service Professional (CCSP) Beacon Labs 2022
  • First Aid/CPR Certified
  • Workplace Etiquette Certification Summit Group 2018
  • Telephone Etiquette and Professionalism Certification Vantage 2015
  • Project Management Professional (PMP)
  • Certified Retail Operations Professional - Meridian, 2019
  • CPR and First Aid Certification initiative
  • Salesforce
  • ServSafe
  • CompTIA Security+

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