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Skills

  • Risk analysis and management
  • Delegation and task ownership
  • Proficiency in ServiceNow
  • Safety awareness
  • Cost reduction strategies
  • New product introductions strategies
  • Process improvement
  • Change Management
  • Management information systems
  • Customer retention strategies

Work Experiences

  • Devised, implemented, and tracked processes to improve long-term business success and profit margins by 3%.
  • Sought advice.
  • Kept track of my activities, behaviors, meals, and naps on a daily basis.
  • Invented
  • Recommendation
  • Made policy decisions in collaboration with the daycare board.
  • Enforced group rules and ensured the safety of all team members.
  • Provided an engaging curriculum that catered to all learning styles.
  • Circle time, free play, outside play, and learning and developmental activities were all under my supervision.
  • Managed capital funding requests of up to $12 million from project approval to project closeout.

Summaries

  • Deadline-driven
  • Exceptional at streamlining operations and increasing throughput through cross-functional collaboration and continuous process improvement.
  • Motivated
  • Knowledgeable in the areas of maintenance, cleaning, and administration.
  • Prepared to apply advanced Workday skills and performance reporting knowledge while learning new abilities, programs, and processes.
  • Capable of supervising and directing the work of completion consultants and supervisors.
  • Motivated individual.
  • I led age-appropriate arts and crafts activities, supervised playtimes, and kept an eye on the kids' behavior.
  • Proactive
  • Dedicated to learning, growing, and succeeding in Childcare.

Accomplishments

  • Designed a performance tracking system that led to a 51% improvement in employee outcomes and engagement.
  • Resolved product issue through consumer testing.
  • Staffing: Worked directly with Human Resources to streamline hiring and onboarding process.
  • Revamped the customer service onboarding process, reducing first response times by 18% and improving resolution times by 37%.
  • Transitioned facility from paper to electronic filing system.
  • Reduced onboarding costs for new hires by 59% through careful coordination of resources and remote training protocols.
  • Collaborated with team of 12 in the development of metric.
  • Led a small team in implementing process improvements that resulted in a 52% increase in overall productivity in 2016.
  • Guided junior employees through ITIL training, ensuring completion rate of 23% by 6 months deadline.
  • Developed and delivered sales training, resulting in a 24% increase in quarterly sales performance.

Affiliations

  • Local Chamber of Commerce Leadership Program
  • American Medical Informatics Association
  • Association for Talent Development (ATD)
  • Jaycees
  • International Association of Administrative Professionals
  • Association for Supply Chain Management (ASCM)
  • SHRM Young Professional Advisory Council
  • Project Management Institute (PMI)
  • American Management Association (AMA)
  • National Society of Black Engineers (NSBE)

Certifications

  • Certified Performance and Competency Developer (CPCD) by TalentGuard
  • Salesforce
  • HR Management and Development Certification by SHRM
  • Certified Business Analysis Professional (CBAP)
  • Certified Public Accountant
  • Microsoft Office Specialist (MOS) Certification by Microsoft
  • Google Certified Professional Cloud Architect
  • Certified Collaboration Professional (CCP) in Operational Leadership
  • Association for Project Management (APM)
  • Effective Communication Certificate by metric

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