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Skills

  • Speech typing
  • Business correspondence
  • Records management
  • Personable and outgoing
  • Conflict resolution
  • Overseeing automated databases
  • Business Administration
  • Sage 50 US proficiency
  • Document conversion
  • Technical support

Work Experiences

  • Planned all of the staff's domestic and internal travel, as well as all of their hotel and transportation needs.
  • Solved
  • By collaborating with staff to share and implement best practices, I was able to exceed specific team goals.
  • Routed phone calls, visitors, and mail to the appropriate employees.
  • Was in charge of controlling access to the building and issuing key cards to employees and visitors.
  • Ensured
  • Improved bill payment timeliness by developing flexible payment plans for patients.
  • Kept track of the animals' health and behavior by looking for urine and feces, performing weight checks, and observing appetite during feeding.
  • Was in charge of financial documents like expense reports and invoices.
  • Answered clients' and Veterinary Receptionists' phone calls and provided information to inform and educate callers.

Summaries

  • Veterinary Receptionist with 2 years of successful vendor management and cross-functional collaboration experience.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Workflow optimization and client relations skills, as well as problem-solving knowledge.
  • With strong planning, problem-solving, and communication skills, I am extremely efficient and accurate.
  • Prepared to bring 15 years of experience to Summit Group and take on a new and challenging role.
  • Veterinary Receptionist is a meticulous Veterinary Receptionist who is dedicated to completing administrative tasks with zeal.
  • With excellent time management skills and a resourceful approach, able to handle multiple simultaneous tasks.
  • Motivated Office Automation Clerk looking for a new job where her performance reporting and quality assurance skills can be put to good use.
  • Executive Assistant with exceptional phone, scheduling, and documentation skills who is a hard worker and multi-tasker.
  • Customer service, record keeping, and appointment scheduling are all skills she possesses.

Accomplishments

  • Launched
  • Ensured
  • Documented
  • Framework Planned all meetings and travel for CEO.
  • Category Investigated any necessary information for proper billing for insurance companies, patients and DMEs such as proper billing codes.
  • Administration: Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.
  • Monitored
  • Documented and resolved method which led to category.
  • Patient Assistance: Assisted patients with application for Medi-cal, Medicare and initial appeals for payments.
  • Administration: Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Affiliations

  • Society of Women Engineers
  • International Association of Administrative Professionals
  • Toastmasters
  • Association for Veterinary Informatics (AVI)
  • Pet First Aid & CPR Certification
  • National Association of Veterinary Technicians in America (NAVTA)
  • Society of Human Resource Management
  • American Society of Safety Professionals
  • Freemason
  • Veterinary Hospital Managers Association (VHMA)

Certifications

  • Health Insurance Portability and Accountability Act (HIPAA) Certification
  • Animal Care and Management Certification
  • Veterinary Assistant Program Certification - Northwind
  • Pet First Aid & CPR Certification - Beacon Labs
  • Certified Business Analysis Professional (CBAP)
  • Customer Service Excellence in Veterinary Practices - Brightline
  • Animal Care and Handling Certification
  • Google Certified Professional Cloud Architect
  • Veterinary Client Service Specialist (VCSS) - Summit Group
  • Advanced Veterinary Medical Terminology Certification

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