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Skills

  • Equipment repair
  • Communications
  • Quality control monitoring
  • Active Problem Solving
  • Team management
  • Preventive maintenance
  • Basic mechanical repairs
  • Event setup and breakdown efficiency
  • Time management
  • Organization

Work Experiences

  • Awarded Innovation Award for exceptional service performance after consistently exceeding daily service quotas by 47%.
  • Provided excellent service and attention when dealing with customers face-to-face or over the phone.
  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.
  • Worked with others to brainstorm new initiative possibilities.
  • Painted a variety of interior and exterior surfaces with brushes, rollers, spray equipment, and paint.
  • Answered 3 phone calls per two years to assist customers.
  • Assisted in the organization of events for up to 5 attendees, ensuring flawless setup and customer satisfaction.
  • Saved money by developing functional solutions to standard problems.
  • Management recognized me for providing outstanding customer service.
  • Achieved 98% on-time arrival rates for stakeholder engagement jobs.

Summaries

  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Looking for a new challenge in the field of maintenance operations and support.
  • Achieved a 20% reduction in incidents.
  • Service Helper with team leadership and stakeholder engagement abilities.
  • Service Helper is a hardworking and dependable Service Helper who excels at vendor management and quality assurance.
  • Motivating leader who has built and managed category teams in the past.
  • Strong technical skills and experience in budget management.
  • SAP and Power BI experts with exceptional interpersonal skills.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Miscellaneous student seeking hands-on experience through an internship in client relations.

Accomplishments

  • Ensured accurate dispatch of field service technicians, resulting in a consistent 98% on-time arrival for team leadership requests, improving response efficiency.
  • Performed quality assurance checks on 11 pieces of equipment weekly, ensuring proper safety standards were upheld.
  • Supported inventory audits to ensure precision in stock counts, reducing discrepancies by 57%.
  • Tracked and improved service quality metrics, leading to a 51% decrease in repeat service requests.
  • Assisted with service report generation and data entry, improving documentation accuracy and audit readiness by 79%.
  • Resolved complex customer service issues using active listening techniques, achieving a 65% increase in positive customer feedback.
  • Collaborated with the supply chain team to maintain optimal spare parts inventory, cutting down restocking time by 18 months.
  • Improved parts inventory management by implementing a forecasting system, reducing out-of-stock occurrences by 44%.
  • Trained junior technicians on best practices for troubleshooting and repairs, contributing to a 58% improvement in first-time fix rates.
  • Received frequent mentions from customers for positive service experiences, contributing to 34% increase in customer loyalty.

Affiliations

  • Member, Association for Facilities Engineering (AFE), 2022-2017
  • Certified Associate in Project Management (CAPM) with a focus on Service Coordination, 2023
  • Affiliate, National Equipment Maintenance Association (NEMA), 2023-Present
  • Member, International Facility Management Association (IFMA), 2024–Present
  • Board Member, Local Chapter of Austin Service Industry Professionals, 2020-2015
  • Certified Facilitator in Team Leadership and Operations, program, 2020
  • Graduate, Service Leadership Academy, 2020
  • Certified in Conflict Resolution and Workplace Mediation, Columbus, 2016
  • Completed Training, Task Prioritization & Workflow Management, procedure, 2015
  • Associate Member, Service Managers International, 2023-2022

Certifications

  • Commercial Driver's License (CDL)
  • Basic Electrical & Mechanical Troubleshooting Certification
  • First Aid/CPR
  • Certified Supply Chain Professional (CSCP)
  • Machine Safety Systems Certification
  • Project Management Professional (PMP)
  • CompTIA A+ Technician
  • CompTIA Network+
  • Certified Public Accountant (CPA)
  • American Academy of Financial Management (AAFM)

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