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Skills

  • Loyalty program promotion
  • Fuel pump troubleshooting
  • Customer Interaction Techniques
  • Fuel dispensing accuracy
  • Standard equipment
  • Effective communication with management
  • Project organization
  • Fuel pricing signage accuracy
  • Relationship development
  • Company safety guidelines compliance

Work Experiences

  • Boosted overall forecourt revenue by $4 in 2021.
  • Accurately dispensed fuel to 9 customers per shift.
  • Awarded OSHA for excellence in customer interaction.
  • Communicated effectively with team members to coordinate smooth fuel deliveries and product restocking without disrupting customer flow.
  • Achieved compliance in 2020 audits.
  • Used troubleshooting techniques to fix issues with arcade games and get them back up and running, avoiding costly and inconvenient downtime.
  • Consistently ranked in the top 8 percentile for customer satisfaction and positive reviews across Raleigh.
  • Boosted customer tips by $8 weekly.
  • Collaborated with the maintenance team to identify and fix faulty fuel dispensers, minimizing repair costs by $15.
  • Collaborated with the maintenance team.

Summaries

  • Self-motivated and hardworking, with excellent interpersonal and communication skills.
  • Forecourt Attendant with 13 years of successful team leadership and client relations experience.
  • Consistently meet and exceed sales expectations by proactively upselling car care products, driving revenue growth by $8 over 18 months.
  • Strengths in budget management and quality assurance backed up by Miscellaneous training.
  • Clear understanding of strategic planning and client relations as well as team leadership training.
  • Award-winning Forecourt Attendant known for maintaining strong customer relationships and sales performance, recognized with Top Performer in 2019.
  • Award-winning Forecourt Attendant.
  • Collaborated with teammates.
  • Committed to driving sales for alternative fuels.
  • Forecourt Attendant is a multi-talented Forecourt Attendant who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Upsold premium carwash packages to 13 customers per shift, contributing to a 39% year-over-year increase in ancillary sales.
  • Maximized station profitability by accurately tracking and managing fuel inventory, reducing stock discrepancies by 21%.
  • Recommended inventory improvements based on customer preferences, leading to a more optimized product mix and a 52% increase in store sales.
  • Collaborated with logistics team to coordinate on-time fuel deliveries, preventing any stock shortages or operational disruptions.
  • Collaborated on promoting seasonal fuel discounts and other promotions, leading to a 40% increase in customer footfall during promotional periods.
  • Implemented a customer-first focus by attending training, leading to more positive online reviews and a 41% improvement in employee customer service ranking.
  • Contributed to efficient forecourt operations during high-traffic events or holidays, serving 2 customers per shift without operational delays.
  • Operated fuel dispensers and managed transactions for up to 11 customers per one year during peak operational periods while adhering to safety guidelines.
  • Collaborated with team of 5 in the development of procedure.
  • Simplified forecourt equipment troubleshooting processes through quick identification of common fuel dispenser issues, minimizing equipment downtime by 79%.

Affiliations

  • Freemason
  • International Association of Administrative Professionals
  • National Association of Social Workers
  • Association of Certified Investigators (ACI) - Loss Prevention Focus
  • Society of Gas Station Management Professionals
  • Fuel Merchants Association Massachusetts
  • Environmental Protection Agency (EPA) Fuel & Chemical Safety Training
  • Petroleum Equipment Institute (PEI) Portland
  • American Automobile Association (AAA) Service Associate Program
  • Automotive Oil Change Association (AOCA)

Certifications

  • Certified Service Attendant in Petroleum Retail (CSAPR) - process
  • Point of Sale (POS) System Certified Operator - initiative
  • First Aid and CPR Certification Brightline
  • Hazardous Materials Awareness (HAZMAT) - method
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Environmental Health and Safety (EHS) Certificate - method
  • SHRM Certified Professional (SHRM-CP)
  • Groundskeeping & Facilities Maintenance Certification - Vantage
  • Certified Fire Extinguisher Technician - metric
  • Refinery Safety Overview (RSO) Certification - initiative

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