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Skills

  • Customer Flow Management
  • Organization
  • Customer service excellence
  • Upselling expertise
  • Shift management
  • Forecourt safety monitoring
  • Inventory restocking
  • Complaint management
  • Fuel pump troubleshooting
  • Customer feedback improvement

Work Experiences

  • Attended regular customer service training sessions to stay updated on best practices, improving personal metrics by 36%.
  • Consistently ranked in the top 8 percentile for customer satisfaction and positive reviews across Raleigh.
  • Addressed and resolved customer complaints promptly, improving customer satisfaction survey scores by 35%.
  • Accurately dispensed fuel to 9 customers per shift.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Collaborated with the maintenance team to identify and fix faulty fuel dispensers, minimizing repair costs by $15.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Assisted up to 3 customers per hour.
  • Awarded OSHA for excellence in fuel operations.
  • Awarded OSHA for excellence in customer interaction.

Summaries

  • Achieved results for the past year.
  • Costs were consistently reduced while profits were increased.
  • Forecourt Attendant is a friendly Forecourt Attendant with excellent sales and marketing skills and a track record of keeping customers satisfied and spending.
  • Adept at training new teammates.
  • Achieved results within the first 18 months.
  • Collaborative team player with a proactive approach to fuel pump troubleshooting, actively reducing repair costs by $9 per three years.
  • Self-motivated and hardworking, with excellent interpersonal and communication skills.
  • Employee with a strong Forecourt Attendant background and a strong customer service history.
  • Looking for a new opportunity in the hospitality industry that will allow me to put my strong attention to detail, time management, and multitasking skills to good use.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.

Accomplishments

  • Accurately processed cash and card transactions for fuel and in-store purchases, balancing till at end of shift with 12% accuracy.
  • Assisted in troubleshooting issues with fuel pumps, diagnosing and resolving technical faults in under 12 minutes on average.
  • Ensured accurate and timely updates of fuel prices by coordinating with management and updating signage daily, reducing pricing errors by 36%.
  • Simplified forecourt equipment troubleshooting processes through quick identification of common fuel dispenser issues, minimizing equipment downtime by 79%.
  • Developed signage procedures that reduced errors in posted fuel prices, leading to a 15% drop in customer complaints related to price discrepancies.
  • Implemented a customer-first focus by attending training, leading to more positive online reviews and a 41% improvement in employee customer service ranking.
  • Collaborated on promoting seasonal fuel discounts and other promotions, leading to a 40% increase in customer footfall during promotional periods.
  • Reduced drive-offs and fuel theft by 27% through vigilant monitoring of security cameras and reporting incidents to management.
  • Organized and led a station-wide initiative to promote fuel efficiency tips, resulting in 29% more customer engagement on sustainability topics.
  • Upsold premium carwash packages to 13 customers per shift, contributing to a 39% year-over-year increase in ancillary sales.

Affiliations

  • Certified Environmental Spill Response Specialist (CESR) Certification 2015
  • National Vehicle Maintenance Service Managers Association (NVMSMA)
  • American Marketing Association
  • Freemason
  • Environmental Protection Agency (EPA) Fuel & Chemical Safety Training
  • International Institute for Service Excellence (IISE) Affiliate Member
  • Fuel Merchants Association Massachusetts
  • Certified Payment Card Industry Compliance Professional (PCICP)
  • International Council of Nurses
  • American Automobile Association (AAA) Service Associate Program

Certifications

  • CompTIA Security+
  • Fuel Inventory and Reporting Training - Brightline
  • Point of Sale (POS) System Certified Operator - initiative
  • ServSafe
  • Certified Business Analysis Professional (CBAP)
  • Refinery Safety Overview (RSO) Certification - initiative
  • Basic Plumbing Skills Certification - initiative
  • Fuel Dispenser Maintenance and Repair Certification - procedure
  • Occupational Safety and Health Administration (OSHA) 10-Hour Certification
  • CompTIA A+ Technician

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