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Skills

  • Complex problem-solving
  • Problem resolution
  • Network development
  • Staff training
  • Competitive analysis
  • Project organization
  • Account growth planning
  • Budgets
  • Customer service
  • Brand Promotion and Awareness Strategy

Work Experiences

  • Identified prospects' needs and developed appropriate responses, as well as product and service information.
  • Assisted customers throughout the sales process, as well as during product setup and use.
  • Schedule appointments with potential and current customers to promote new products and services.
  • Provided training to customers' employees and demonstrated how to use and maintain products.
  • Analyzed client feedback.
  • Achieved Employee of the Year recognition for sales excellence in 2019.
  • Closed over $14 in sales, which included preparing contracts and processing order forms each 18 months.
  • Met with current and potential customers to assess their needs and make recommendations for the best system solutions.
  • Acquired 17 new clients within the first quarter.
  • Used ServiceNow to keep track of important account and sales information in the company database.

Summaries

  • Key Account Sales Representative is a multi-talented Key Account Sales Representative who is consistently rewarded for planning and operational improvements.
  • Detail-oriented with a knack for streamlining sales processes to boost profits.
  • Clear understanding of process improvement and strategic planning as well as budget management training.
  • Recognized for using ingenuity and creativity to meet and exceed sales, revenue, and profit targets.
  • Schedule flexibility and the ability to travel up to 14% of the time.
  • Exceptional at generating leads and demonstrating products in order to close large-scale sales.
  • Accomplished in developing high-impact sales presentations and webinars, acquiring 17 new clients in the first quarter.
  • Upselling products to increase overall sales is a skill, and Adobe Creative Suite is a skill.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Dedicated and hardworking sales and customer service professional with 3 years of experience.

Accomplishments

  • Developed an in-depth product knowledge training program for internal teams, leading to 66% improvement in client onboarding satisfaction.
  • Received President's Club for outstanding account management and consistent delivery of results exceeding customer expectations.
  • Developed tailored account leadership strategies in Miscellaneous, growing market share by 53% within 6 months.
  • Participated in process training, which led to advanced product knowledge and improved client proposal success rates by 18%
  • Provided detailed revenue performance analyses that identified growth opportunities, contributing to a 15% increase in overall team performance.
  • Resolved product issue through consumer testing.
  • Resolved customer concerns with minimal disruption, maintaining a customer satisfaction rate of 78%.
  • Consistently ranked in the top 77% of sales representatives nationwide by exceeding KPIs year after year.
  • Expanded market share by 28% in the Midwest through the development of targeted sales strategies and partnerships.
  • Monitored and analyzed comprehensive CRM data, delivering insights that led to a 68% increase in client renewal rates.

Affiliations

  • Professional Key Account Manager (PKAM) Certification - Brightline
  • Solution Selling Expert Certified 2020
  • Sales Leadership Council 2018
  • Account-Based Marketing (ABM) Alliance
  • Jaycees
  • National Business Development Association (NBDA)
  • Society of Women Engineers
  • LinkedIn Sales Navigator Certified Member
  • International Association of Administrative Professionals
  • Key Account Management (KAM) Executive Certification

Certifications

  • Google Certified Professional Cloud Architect
  • Certified B2B Sales Professional (B2BSP)
  • Certified Strategic Relationship Manager (CSRM)
  • Certified Solution Selling Professional - Meridian
  • Salesforce Sales Cloud Consultant Certification
  • Certified Pricing Professional (CPP) - Summit Group
  • HubSpot Sales Software Certification
  • Certified Sales Leadership Professional (CSLP)
  • Certified Sales Executive (CSE) – Cedar Works 2015
  • Salesforce

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