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Skills

  • Team building
  • Banking software Asana proficiency
  • Communications
  • Fraud detection & prevention
  • Cost reduction strategies
  • Data-driven decision making
  • Inventory & Supply Chain Management
  • Key accounts and territory management
  • Inventory management
  • Operational improvement

Work Experiences

  • Supervised metric department with over 9 employees and $7 system budget.
  • Took part in labor contract negotiations with the union, which resulted in a new agreement with mutually agreed-upon elements.
  • Grand openings for new stores were coordinated and launched by me.
  • Was in charge of personnel hiring, performance, and scheduling.
  • Increased profit by combining market knowledge and natural leadership abilities.
  • Implemented procedure strategies to improve customer service and foster a positive, engaging environment for everyone.
  • Studied existing procedures and policies to provide optimal leadership to employees and initiative operations when filling in for absent managers.
  • Coordinated, led, and executed brand training presentations for trade or trend shows and new partners to generate and drive product awareness and sales.
  • Completed detailed opening, closing, and shift change functions in order to maintain operational standards each day.
  • Set high expectations for employees in order to encourage them to achieve their goals and exceed the company's objectives.

Summaries

  • Proven abilities in forming and leading strong teams to achieve difficult goals.
  • Expert in standard with a strong aptitude for automated and optimized.
  • Proficient in promoting category by leveraging workflow optimization and process improvement knowledge.
  • Motivational leader and organizational problem-solver with superior supervisory, team-building, and customer-service abilities.
  • Customer-focused leader looking for a position as an assistant or operations manager.
  • Looking forward to taking on a new challenge with a successful team.
  • Results-oriented Miscellaneous professional with budget management, cross-functional collaboration, and process improvement strengths.
  • Framework and standard have a proven track record.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Assistant Branch Administrator with vendor management and project management abilities.

Accomplishments

  • Developed and provided training focused on fraud detection, leading to a 26% decrease in financial losses due to fraudulent transactions.
  • Designed and implemented a new client records database, decreasing data entry time by 78% and minimizing errors.
  • Increased accuracy and efficiency in processing customer transactions, reducing processing errors by 43% within 11 months.
  • Conducted a branch-wide risk assessment, identifying security vulnerabilities and reducing exposure by 46%.
  • Implemented data management best practices, improving operational accuracy by 38% and reducing data retrieval time.
  • Developed and tracked key performance indicators (KPIs), identifying performance issues and improving overall operational efficiency by 49%.
  • Collaborated with the finance team to analyze and restructure budgeting processes, reducing financial discrepancies by 11%
  • Led the collaboration between departments to improve cross-functional communication, reducing inter-departmental issues by 70%
  • Coordinated vendor relationships for maintenance and supplies, reducing overall costs by 67% while maintaining branch efficiency.
  • Successfully managed multiple projects in high-pressure environments, consistently meeting deadlines and achieving 100% on-time project delivery.

Affiliations

  • Board Member, Local Business Leadership Committee, dedicated to promoting community engagement and increasing branch visibility.
  • Committee Member, Financial Innovation Network, working on initiatives in product development and financial process streamlining.
  • Certified in Project Management (PMP), Project Management Institute (PMI), focusing on branch-based project and operational management.
  • Active Stakeholder, Local Chamber of Commerce, advocating for small businesses and promoting marketing campaigns for local events.
  • Affiliate, American Institute of Professional Bookkeepers, contributing knowledge of financial accuracy and loan processing.
  • Member, American Management Association (AMA), actively involved in professional development workshops to enhance administrative and leadership skills.
  • Active Member, Lean Six Sigma (Yellow/Green/Black Belt) group, improving operational efficiencies and workflow optimization in branch administration.
  • Graduate, Executive Leadership Program for Business Management, framework, applying leadership techniques to optimize branch operations.
  • Affiliate, International Association of Administrative Professionals (IAAP), actively participating in leadership and efficiency development.
  • Member, Credit Union National Association (CUNA), attending annual summits to stay updated on banking / credit union technologies and trends.

Certifications

  • Digital Transformation in Financial Institutions - initiative 2019
  • CompTIA A+ Technician
  • Certified Professional in Business Process Management (CPBPM), Northwind
  • Financial Risk Manager (FRM) - Beacon Labs
  • SHRM Certified Professional (SHRM-CP)
  • Cisco Certified Network Associate (CCNA)
  • Banking and Finance Certificate - Ohio
  • Certified Financial Services Security Professional (CFSSP) - Brightline
  • Certified Management Accountant (CMA) - Ironclad Systems
  • Cisco Certified Internetwork Expert (CCIE)

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