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Skills

  • Vendor relationship management
  • Communications
  • CCTV Monitoring and Management
  • Budgets
  • Organization
  • Process improvement
  • System equipment
  • Access control systems
  • Team building
  • District-level performance reporting

Work Experiences

  • Achieved a 43% improvement in detection of shoplifting incidents.
  • Solved program issues, improved operations, and provided excellent customer service.
  • Audited over 7 stores quarterly.
  • Achieved $118,000 worth of recovery through innovative loss prevention tactics, including use of digital analytics to identify patterns in fraudulent activities.
  • Achieved $11 in savings.
  • Used metric and system to set up covert surveillance.
  • Conducted thorough cash audits and investigations into deposits.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Allocated resources for security teams.
  • Transported SAP to 6 months customer locations.

Summaries

  • Communication and negotiation skills are exceptional.
  • Achieved results within 2019.
  • Dedicated to learning, growing, and succeeding in Law Enforcement and Security.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved 76% year-over-year reduction in retail losses.
  • Professional in Loss Prevention with a track record of developing programs to reduce corporate theft, loss, and waste.
  • Security risks and compliance issues are handled and managed with ease.
  • Achieved a 27% reduction in shoplifting occurrences.
  • Achieved a 63% reduction in shrink.
  • Achieved a 77% decrease in out-of-stock discrepancies through strategic policy enforcement and collaboration with regional management teams.

Accomplishments

  • Conducted weekly district-wide shrink and risk assessments, resulting in a 78% decrease in unexplained shrink rates.
  • Conducted regular safety and theft audits yielding compliance improvements that contributed to a 25% decrease in shrink.
  • Led region-wide investigation into frequent item loss, identifying $13 of internal theft and enacting corrective measures.
  • Led the implementation of shrink control procedures across 12 locations, achieving a 71% shrink improvement year-over-year.
  • Led an initiative to install and optimize CCTV systems, directly contributing to a decrease in internal theft by 81% in three years.
  • Led monthly shrink and loss prevention review meetings, producing action plans that led to a 24% shrink reduction.
  • Conducted thorough operational audits that identified key shrink drivers, leading to a procedural update that reduced losses by 63%.
  • Advised on implementation of updated store policies that led to a 22% increase in staff compliance with loss prevention protocols.
  • Developed store-specific theft deterrent programs, resulting in a 33% drop in shoplifting incidents during several months.
  • Implemented EAS systems across 9 stores, decreasing theft on high-priority items by 52% within the first 18 months.

Affiliations

  • Rotary International
  • Retail Asset Protection Task Force participant, responsible for data-driven risk assessments
  • Certified Fraud Examiner (CFE) through Association of Certified Fraud Examiners (ACFE)
  • Involved in the Retail Loss Prevention Academy, completed advanced shrinkage control training
  • National Retail Federation (NRF), member of the Loss Prevention Council
  • Active participant in National Association of Convenience Stores (NACS) Loss Prevention Division
  • American Society of Safety Professionals
  • Council of Supply Chain Management Professionals (CSCMP), risk mitigation and security focus
  • Association of Information Technology Professionals
  • International Association of Administrative Professionals

Certifications

  • Security Industry Association (SIA) – Security Project Management (SPM) Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • Google Certified Professional Cloud Architect
  • Salesforce
  • Certified Public Accountant
  • Certified Business Analysis Professional (CBAP)
  • Occupational Health and Safety (OHS) Certification
  • SHRM Certified Professional (SHRM-CP)
  • Certified Protection Professional (CPP) - ASIS International
  • Certified Anti-Money Laundering Specialist (CAMS)

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