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Skills

  • Great mathematical skills
  • Ability to compile data
  • Client and contractor coordination
  • Escalation management
  • Communications
  • Document management
  • First Aid/CPR
  • Ability to archive files
  • Process equipment
  • Internal Policy Compliance

Work Experiences

  • Achieved full compliance for 9 consecutive years.
  • Analyzed trends in claim processing.
  • Corrected errors prior to fund release.
  • Collaborated with the underwriting team to conduct monthly audits, identifying and resolving discrepancies in Workday procedures.
  • Boosted overall survey scores by 72%.
  • Transported Workday to two years customer locations.
  • Had an excellent attendance record and was always on time for work.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Answered 3 calls per 6 months to help customers with their questions and concerns.

Summaries

  • Working with stressed, confused, and upset people who need benefits information and supportive guidance to navigate process systems is one of my specialties.
  • Proficient in ServiceNow, as well as a dependable nature and a resourceful problem-solving approach.
  • Loss Draft Specialist with 2 years of experience, dedicated to providing personalized, courteous service.
  • Listening to customers, meeting productivity goals, and staying current on company offerings are all skills she possesses.
  • Achieved a 28% success rate.
  • Cleared backlog effectively.
  • Loss Draft Specialist with 7 years of successful team leadership and performance reporting experience.
  • Dedicated Insurance Clerk with strong math and communication skills.
  • Achieved a compliance rate of 22%.
  • Excellent clerical, mathematical, and interpersonal skills.

Accomplishments

  • Coordinated between clients and contractors to streamline the property repair process, reducing resolution times by 61%.
  • Initiated client feedback surveys post-claim completion, identifying key areas for service improvement and boosting customer satisfaction by 75%.
  • Managed a portfolio of 11 high-value accounts, ensuring swift resolution of loss draft processes for claims exceeding $2.
  • Designed training programs for new hires on loss draft workflows and regulatory requirements, increasing new hire efficiency by 23% in their first 8 months.
  • Coordinated with IT and finance departments to streamline the digital loss draft workflow, reducing processing time by 11 days.
  • Served as the subject matter expert for loss draft procedures, advising internal teams on changes to compliance requirements as they evolved.
  • Optimized communication practices with external contractors and property inspectors, reducing unnecessary delays in loss draft processing by 31%.
  • Enhanced customer communication by drafting client-specific Loss Draft instructions, improving engagement metrics by 60%.
  • Collaborated with external inspectors to ensure property damage claims were substantiated before releasing $14 in loss draft payments.
  • Reduced the average time to close loss draft accounts by 11%, minimizing operational bottlenecks during peak loss claim periods.

Affiliations

  • National Institute of Certified Property Managers
  • IIABA Big 'I' (Independent Insurance Agents and Brokers of America)
  • National Claims Professionals Association (NCPA)
  • Freemason
  • Association of Corporate Counsel (ACC)
  • American Society of Safety Professionals
  • Property Loss Research Bureau (PLRB)
  • National Association of Insurance Commissioners (NAIC)
  • Jaycees
  • International Association of Claims Professionals (IACP)

Certifications

  • Certified Mortgage Compliance Professional (CMCP)
  • Chartered Insurance Operations Professional (CIOP)
  • Certified Public Accountant (CPA)
  • Apple Certified Associate (ACA)
  • Risk Management Specialist (RMS)
  • First Aid/CPR Certified
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Insurance Service Representative (CISR)
  • Microsoft Office Specialist: Excel Expert – 2015
  • Certified Business Process Professional (CBPP)

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