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Skills

  • Process improvement
  • Business Development
  • Multi-Task Management
  • Food cost optimization
  • Business operations
  • Relationship development
  • Time management skills
  • Tax preparation
  • Product ordering
  • Budgets

Work Experiences

  • Collaborated cross-functionally with sales, marketing, and operations to create package offers that increased average booking value by $13.
  • Achieved a 61% reduction in onsite incidents at events.
  • Collaborated cross-functionally with sales, marketing, and operations.
  • Achieved growth in event bookings in 2020.
  • Kept the kitchen clean and sanitary by following proper procedures and cleaning surfaces and equipment on a regular basis.
  • Anchored a talent development program that prepared 4 junior staff for managerial roles, strengthening the internal leadership pipeline.
  • Appealed to eco-friendly clients.
  • Aligned with executive teams to review and restructure pricing models, leading to a 50% boost in net profit margins.
  • Achieved a 22% rise in recurring business.
  • Handled initial inquiries and organized facility tours and food tastings.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Professional who is personable, responsible, and hardworking.
  • Customer experience is known to be enhanced by this dynamic presence.
  • Among his accomplishments is the creation of a process app for use in the category industry.
  • Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design.
  • Efficient Director of Catering with over 7 years of experience in procedure and method service. Fine dining expert and cheese connoisseur with extensive beverage and food knowledge. Dynamic presence known for enhancing customer experience.
  • Director of Catering is a highly motivated 4 year veteran of client services and related positions.
  • Director of Catering is a dynamic Director of Catering with 5 years of experience in providing high-quality food services.
  • The team leader was primarily responsible for training staff and resolving issues related to kitchen efficiency, inventory, and customer satisfaction.

Accomplishments

  • Achieved a 50% improvement in on-time setup and food service by implementing an updated workflow process for large-scale conferences.
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Resolved
  • Integrated
  • Resolved product issue through consumer testing.
  • Won
  • Implemented customer satisfaction feedback loops, achieving 28% higher client retention over a several months year period.
  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • Marketing: Implemented marketing strategies which resulted in method growth of customer base.
  • Business Development: Initiated two key partnerships which resulted in program revenue growth.

Affiliations

  • Hospitality Sales and Marketing Association International (HSMAI)
  • Rotary International
  • Women in Hospitality and Tourism International (WHTI)
  • Event Industry Council Sustainable Events Standards Certification
  • International Caterers Association (ICA)
  • Sustainable Event Alliance (SEA)
  • International Association of Administrative Professionals
  • Campus Event Planners Network
  • Freemason
  • Lions Club

Certifications

  • Project Management Professional (PMP)
  • Certified Public Accountant (CPA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA Security+
  • Certified Corporate Event Planner (CCEP)
  • Certified Professional in Supplier Diversity (CPSD)
  • Certified Digital Marketing Specialist Lakeside Partners
  • Certified Meeting Professional (CMP)
  • Food Allergy Training – Ohio
  • Wedding Planning Certification – Brightline

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