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Skills

  • Music showcase training
  • Invoice generation
  • Administrative support
  • Problem resolution
  • Credit and collections
  • Software troubleshooting
  • Territory Sales Experience
  • Accounts payable/receivable
  • Safety awareness
  • Inventory management

Work Experiences

  • Used Power BI to compile data gathered from various sources.
  • Worked with others to brainstorm new initiative possibilities.
  • Was in charge of all tasks delegated to me, including client relations and cross-functional collaboration.
  • Kept my method knowledge up to date by doing vendor management and quality assurance.
  • Category helped me achieve $220,000.
  • Assisted in the creation of standard procedures.
  • Collaborated closely with network administrators and server engineers to ensure quality service.
  • Working with team members and customers to find workable solutions improved operations.
  • Read and interpreted technical documentation in order to correctly configure equipment.
  • Provided excellent service and attention when dealing with customers face-to-face or over the phone.

Summaries

  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • Professional with 6 years of progressive experience in the field who is highly organized and detail-oriented.
  • Results-oriented Construction professional with project management, stakeholder engagement, and risk assessment strengths.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Customer Service Technician and team leader with 13 years of experience in framework settings.
  • Performance reporting Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Accomplished Customer Service Technician well-versed in product deployment and network diagnostics. Reduced downtime for key clients by ensuring hardware compatibility and providing expert support during installations.
  • Excellent relationship-building and problem-solving abilities, as well as experience working both independently and as part of a team.
  • Student pursuing a Construction degree who is eager to contribute developed knowledge in the role of Customer Service Technician.

Accomplishments

  • Recorded
  • Managed
  • Initiated
  • Collaborated with network engineers to address connectivity issues, achieving a 31% reduction in network downtime at Boston.
  • Documented
  • Design: Responsible for creative design for prominent standard.
  • Audited and optimized service request workflow, reducing resolution times by 37% and improving customer satisfaction ratings within the past year.
  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • Implemented new metrics for tracking service performance, resulting in more accurate reporting and a 48% increase in data quality.
  • Won

Affiliations

  • Affiliate, Cloud Computing Professionals Association - Advanced troubleshooting protocol development within cloud environments.
  • Member of the Association for Technical Support Professionals (ATSP) - Participating in monthly workshops on diagnostic standards and procedures.
  • Attendee of 2018 Customer Service and Technical Solutions Conference - Focused on evolving tools for issue prevention and systems diagnostics.
  • Member of Incident and Problem Management Specialists (IPMS) - Contributing to discussions on improving major incident management effectiveness.
  • Affiliate, Operational Excellence in Technology Group (OETG) - Facilitating workshops on process automation in troubleshooting protocols.
  • Participant, Industry Council for Technical Support Optimization - Focused on innovations in energy-efficient technical support solutions.
  • Attendee, IT Service Management Forum (itSMF) Annual Conferences to stay informed on ITIL best practices for incident management and customer service excellence.
  • Certified troubleshooting specialist with participation in the Global Technical Support Association (GTSA) - Demonstrating advanced knowledge of resolving complex IT issues.
  • Certified in Lean from ServiceNow User Group, focusing on systems troubleshooting and performance optimization.
  • Active volunteer at framework, providing IT support and mentorship for aspiring professionals while enhancing customer service skills.

Certifications

  • CompTIA Security+
  • Microsoft Certified: Fundamentals in Azure 2016
  • Certified Network Associate (CCNA) process
  • CompTIA A+ Certified (IT Support & Troubleshooting)
  • Certified Business Analysis Professional (CBAP)
  • Cisco Certified Network Associate (CCNA)
  • CompTIA A+ Technician
  • ITIL Foundation Certification in IT Service Management
  • First Aid/CPR
  • Certified Information Technology Professional (CITP)

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