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Skills

  • Project organization
  • Customer request handling
  • Place settings
  • First Aid/CPR
  • Timely food delivery
  • Handling high customer traffic volumes
  • High-volume service environment adaptability
  • Effective communication in fast-paced settings
  • Budgets
  • Communication skills

Work Experiences

  • Looked for industry trends on social media and through online sources.
  • Kept track of the dining room's inventory and replenished it as needed.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Contributed to a seamless dining experience.
  • Oversaw the delivery of process project by initiative team, which resulted in process.
  • Collaborated with initiative customers to determine their needs and deliver method service.
  • Consistently maintained compliance with health and safety regulations, contributing to successful passing of all restaurant inspections.
  • Answered 5 calls per several months to help customers with their questions and concerns.
  • Placed advertising signs and displays on shelves, counters, and tables.

Summaries

  • Dining Room Attendant with 17 years of experience working in a food service environment.
  • Contributed to service improvement by 82%.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Strengths in cross-functional collaboration and performance reporting backed up by Food and Beverage training.
  • Contributed to successful restaurant inspections.
  • Collaborative and experienced leader with a proven history of handling high-volume environments while increasing customer satisfaction and loyalty.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • With a strong foundation of service industry expertise, I am enthusiastic and personable.
  • Coordinates tasks between staff.
  • Competitive and goal-focused Lead Busser.

Accomplishments

  • Developed a preventive maintenance routine for dishwashing machines and equipment, reducing repair costs by 16 annually.
  • Partnered with management to implement waste reduction initiatives, saving the restaurant 11 in food waste over 18 months.
  • Regularly assumed leadership responsibilities in manager's absence, overseeing staff operations for seamless service.
  • Documented and resolved process which led to procedure.
  • Maintained high standards for table cleanliness and presentation, contributing to the restaurant's Innovation Award in 2020.
  • Managed timely restocking of cleaning supplies under tight shift schedules by developing an optimized inventory tracking system.
  • Developed and maintained detailed inventory records, preventing shortages during high-demand periods and saving 4 in rush supply orders.
  • Integrated a new dish return system that enabled staff to quickly bus tables, improving service time by 25%.
  • Coordinated with the event management team for special restaurant events, ensuring table turnover was synchronized with function timelines.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • International Council of Nurses
  • Restaurant Leadership Conference (RLC) - 2020
  • National Waitstaff and Busser Association
  • Green Restaurant Association (GRA) – Sustainability Practices Certification
  • Service Employee Mentor & Leadership Network
  • Certified Restaurant Professional (CRP) by Meridian
  • University Hospitality Alliance Alumni Club
  • Professional Waitstaff & Service Team Association
  • Association of Information Technology Professionals
  • Lions Club

Certifications

  • Certified Professional Food Manager (CPFM)
  • Salesforce
  • Certified Business Analysis Professional (CBAP)
  • Food and Beverage Management Certificate - Harbor & Co.
  • HACCP (Hazard Analysis Critical Control Point) Certification
  • CompTIA Network+
  • CompTIA A+ Technician
  • Customer Service Certificate - Ironclad Systems
  • Restaurant Walkthrough Inspection Certificate
  • Certified Guest Service Professional (CGSP)

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