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Skills

  • Attention to detail in cleaning and organizing
  • Closing shift protocol development
  • Food running
  • Operational improvement
  • Project organization
  • Beverage preparation
  • Collaboration with kitchen and waitstaff
  • Business operations
  • Regulatory compliance
  • Timely food delivery

Work Experiences

  • Aided in achieving a Employee of the Year for cleanliness.
  • Assisted servers by preparing tables.
  • Achieved 73% retention growth.
  • Cut average reset time by 4 minutes.
  • Used sales techniques such as suggestive selling and others.
  • Broke down seating areas for private functions.
  • Placed advertising signs and displays on shelves, counters, and tables.
  • Kept track of the temperature in the cases, shelves, and storage areas, and reported any problems to the manager.
  • Accurately gauged wait times.
  • Contributed to an initial sales increase of 82%.

Summaries

  • Excellent customer service and loyalty maximization while keeping dining rooms ready for any need.
  • With a strong foundation of service industry expertise, I am enthusiastic and personable.
  • Contributed to service improvement by 82%.
  • Created a smoother table-to-kitchen process.
  • Anticipated utensil issues during peak service times.
  • Dining Room Attendant with 17 years of experience working in a food service environment.
  • Costs were consistently reduced while profits were increased.
  • Within Food and Beverage, senior Lead Busser and outstanding performer in data analysis and project management.
  • Collaborative and experienced leader.
  • Strengths in cross-functional collaboration and performance reporting backed up by Food and Beverage training.

Accomplishments

  • Identified key areas for labor cost reduction during low periods, decreasing overtime costs by 6 per month.
  • Integrated a new dish return system that enabled staff to quickly bus tables, improving service time by 25%.
  • Worked directly with floor supervisors to optimize server routes during peak times, decreasing server trip times and increasing customer satisfaction.
  • Developed training modules for up-and-coming busser staff, resulting in 25% faster table turnovers within 4 weeks of onboarding.
  • Implemented a new table layout that increased seating efficiency, resulting in 34% more customers served per shift.
  • Implemented an improved utensil restocking method, reducing restocking times during high-traffic hours by 72%.
  • Documented and resolved process which led to procedure.
  • Trained new hires in proper cleaning techniques, contributing to a 72% decrease in customer complaints over one year.
  • Standardized server station layouts based on workflow, improving server efficiency and customer service speed by 50%.
  • Supported kitchen operations by directly managing dish cleaning and station resets during customer rushes.

Affiliations

  • American Marketing Association
  • Certified Hospitality Leadership Credential (CHLC) - 2024
  • National Table Service Experts Network (NTSEN)
  • Advanced Hospitality Certification from Brightline
  • Food & Beverage Service Excellence Committee
  • Certified Trainer through Hospitality & Restaurant Networks (HRN)
  • Rotary International
  • Green Restaurant Association (GRA) – Sustainability Practices Certification
  • Project Management Institute
  • Restaurant Leadership Conference (RLC) - 2020

Certifications

  • OSHA Food and Safety Training Certification
  • Alcohol and Beverage Safety Compliance Certification
  • Restaurant Walkthrough Inspection Certificate
  • CompTIA Network+
  • Certified Green Restaurant Professional (CGRP)
  • Event Planning and Catering Certificate
  • Certified Banquet Event Order Specialist (CBEOS)
  • CompTIA A+ Technician
  • Google Certified Professional Cloud Architect
  • Certified Public Accountant

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