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Skills

  • Process improvement
  • In-store Promotional Campaigns
  • First Aid/CPR
  • Project organization
  • KPI tracking and analysis
  • Customer engagement
  • Mobile Sales Strategy Development
  • Business operations
  • Customer relationship management (CRM) tools
  • Client needs assessment

Work Experiences

  • Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.
  • Conducted regular coaching sessions.
  • Increased the team's revenue by over $4 in sales.
  • Was responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager.
  • Restocked the sales floor and reorganized the shelves, racks, and bins for a cleaner look.
  • Achieved 30% increase in sales metrics.
  • Achieved a 58% reduction in sales process time.
  • Achieved 33% growth in premium subscriptions.
  • Closed deals that led to an additional $15 in annual revenue.
  • Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online.

Summaries

  • Professional in retail sales with experience in product placement and merchandising.
  • Retail professional with exceptional sales skills, a service-oriented personality, and an analytical approach to resolving customer issues.
  • Achieved 38% revenue growth in two years.
  • Relationship builder who is dedicated and dependable, with strong organizational skills and a strong work ethic.
  • Achieved up to 77% growth.
  • Mobile Sales Lead is a multi-talented Mobile Sales Lead who is consistently rewarded for planning and operational improvements.
  • Awarded Excellence Award.
  • Adept at delivering customized post-sale support that reduced device returns by 62% and increased long-term customer loyalty.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.

Accomplishments

  • Developed customer loyalty initiatives that drove repeat mobile purchases up by 48% year-over-year.
  • Established a partnership with a leading mobile accessory brand, increasing accessory sales by 70% and enhancing overall store profitability.
  • Streamlined inventory processes, reducing mobile device delivery times by 32% and improving stock rotation.
  • Implemented customer service improvements that led to a rise in Net Promoter Score (NPS) by 47% in 2017.
  • Utilized in-depth negotiation skills to secure reduced costs from mobile vendors, contributing to an annual savings of $5.
  • Created mobile device packages tailored to business clients, increasing sales in the B2B segment by 42%.
  • Analyzed customer feedback data to redesign sales strategy, resulting in a 40% improvement in overall sales numbers.
  • Managed vendor relationships ensuring on-time delivery of mobile products, and resolved conflict situations, ultimately contributing to a 57% improvement in supply chain efficiency.
  • Trained and mentored a high-performing mobile sales team, with 55% of employees being promoted to senior positions within several months.
  • Developed an incentive program that led mobile sales staff to exceed regional sales targets, surpassing goals by 56% annually.

Affiliations

  • Toastmasters
  • Mobile and Wireless Communication Alliance Association
  • Business Networking International (BNI) – Chapter Member
  • American Marketing Association
  • Association of Professional Sales (APS)
  • American Medical Informatics Association
  • National Association of Social Workers
  • Product Management Institute (PMI)
  • Sales Management Association
  • Jaycees

Certifications

  • Certified Wireless Sales Professional (CWSP) - 2023
  • Certified Business Analysis Professional (CBAP)
  • Customer Success Management Training - Ironclad Systems - 2023
  • Google Ads Certification 2021
  • Certified Retail Sales Associate (CRSA) – 2022
  • Mobile Security Certification - Harbor & Co. - 2024
  • Amazon Web Services (AWS) Certified Cloud Practitioner 2022
  • Certified Retail Inventory Manager (CRIM) - 2016
  • Apple Certified Associate (ACA)
  • Digital Marketing Certification – Lakeside Partners, 2020

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