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Skills

Cultural competence in counseling
Process improvement
Team building
Conflict resolution and mediation
Mental health content development for newsletters
Case management for diverse employee backgrounds
Insurance verifying
Chart pulling
Group therapy facilitation
Interpreting physician orders

Work Experiences

Addressed work-related stress.
Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
Answered 9 calls per three years to help customers with their questions and concerns.
Championed mental health education initiatives which resulted in a Outstanding Service Award for the company in innovative wellness programming.
Explained treatment plans and payment options.
Championed mental health education initiatives.
Applied empathetic conflict mediation strategies.
Addressed chronic stress due to managerial changes.
Attended by 15 employees.
Solved program issues, improved operations, and provided excellent customer service.

Summaries

Within Miscellaneous, senior Employee Assistance Counselor and outstanding performer in stakeholder engagement and strategic planning.
Adept at quick and effective crisis management.
Conducted group therapy sessions.
Accomplished Employee Assistance Counselor.
Conducted stress management exercises.
Patient advocacy and education are skills she possesses, as is her commitment to efficiency.
Compassionate counselor with a strong ability to manage referrals for addiction recovery services, resulting in a 57% improvement in treatment outcomes.
Achieved a 28% improvement in treatment outcomes.
Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
Achieved results over 5 months.

Accomplishments

Collaborated with team of 16 in the development of program.
Consulted on the creation of early burnout detection techniques using real-time data analytics, cutting unfavorable outcomes by 17%
Provided one-on-one and group counseling sessions resulting in a 78% improvement in overall well-being metrics for the department.
Established a proactive screening and support program for employees in high-stress positions, reducing observable burnout cases by 38%.
Trained managers in effective empathy and listening techniques, resulting in 44% increase in team cohesion.
Managed upwards of 14 monthly referrals for specialized mental health support, ensuring suitable match rate of over 79%.
Served as the primary contact in crisis intervention plans, reducing employee burnout rates by 65% amidst workplace restructuring.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Developed policies to minimize psychological distress among remote workers, improving productivity for 40% of employees and reducing time-to-resolution.
Documented and resolved standard which led to initiative.

Affiliations

Board Member, standard Mental Health First Aid (MHFA)
Association for Computing Machinery
Member, The Anxiety and Depression Association of America (ADAA)
American Psychological Association (APA) Divisions: Consulting Psychology and Psychotherapy
Certified Employee Assistance Professional (CEAP) Credential 2023 Completion
Member, Wellness Council of America (WELCOA)
Society for Human Resource Management (SHRM), Mental Health Task Force
International Council of Nurses
International Association of Trauma Professionals (IATP)
Trauma Intervention Programs (TIP) Organization Member

Certifications

Mindfulness-Based Stress Reduction Certification (MBSR) process
Certified Public Accountant
Peer Support Specialist Certification - framework
Clinical Social Worker (LCSW) initiative
Post-Traumatic Stress Management (PTSM) Certification system
Domestic Violence Advocate Certification system
Project Management Professional (PMP)
CompTIA Network+
SHRM Certified Professional (SHRM-CP)
Certified Business Analysis Professional (CBAP)

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Employee Assistance Counselor Resume Builder

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