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Skills

  • Stress management techniques
  • Group therapy facilitation
  • Relationship development
  • External provider partnership management
  • First Aid/CPR
  • Employee counseling
  • MS Office
  • Payment collection
  • Interpreting physician orders
  • Team management

Work Experiences

  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Addressed work-related stress.
  • Assessed cases involving domestic violence.
  • Had an excellent attendance record and was always on time for work.
  • Contributed to winning the Outstanding Service Award for workplace culture.
  • Analyzed trends in employee wellness.
  • Administrated annual mental health assessments, which improved overall employee satisfaction scores by 57%.
  • Championed mental health education initiatives which resulted in a Outstanding Service Award for the company in innovative wellness programming.
  • Analyzed feedback from 18 employee surveys.
  • Transported Asana to 18 months customer locations.

Summaries

  • Conducted trainings to elevate workplace morale.
  • Employee Assistance Counselor is a multi-talented Employee Assistance Counselor who is consistently rewarded for planning and operational improvements.
  • Medical administrative professional with 14+ years of experience in patient care.
  • Accomplished Employee Assistance Counselor.
  • Complete patient education is a success.
  • Boosted productivity by 74%.
  • Costs were consistently reduced while profits were increased.
  • Compassionate counselor.
  • Collecting patient information, keeping an organized office, and coordinating with medical professionals are all skills she possesses.
  • German is a second language for me.

Accomplishments

  • Assisted in reformulating PTO and leave policies to better align with employee mental health standards, receiving widespread approval from 69% of staff.
  • Designed a reintegration framework for employees dealing with substance dependencies, lowering relapse rates by 18% within 10 weeks of returning.
  • Resolved product issue through consumer testing.
  • Guided senior leadership in creating a company-wide mental health strategy, resulting in a 20% improvement in employee satisfaction ratings.
  • Trained managers in mental health crisis response, leading to effectively managing 18 critical incidents with no escalation.
  • Chaired monthly mental wellness panels with external experts, resulting in a marked increase of 46% in voluntary mental health checks.
  • Managed upwards of 14 monthly referrals for specialized mental health support, ensuring suitable match rate of over 79%.
  • Played a key role in implementing the company’s Employee Assistance Program which led to a 74% increase in services utilization over 2021.
  • Led the development of stress management workshops attended by over 18 employees, greatly improving individual productivity.
  • Translated EAP engagement data into actionable insights presented to the board, achieving 15% higher resource retention over 2018.

Affiliations

  • American Medical Informatics Association
  • National Institute for Occupational Safety and Health (NIOSH)
  • Trauma Intervention Programs (TIP) Organization Member
  • International Council of Nurses
  • Certified First Responder Counselor (CFRC) Credential 2021
  • Member, Workplace Bullying Institute (WBI)
  • International Association of Administrative Professionals
  • Crisis Prevention Institute (CPI) Certification 2022
  • American Association of Behavioral Therapists (AABT)
  • Employee Wellness Coalition Columbus

Certifications

  • Licensed Professional Counselor (LPC) - Oregon
  • Health Coaching Certification framework
  • Certified Business Analysis Professional (CBAP)
  • Workplace Mental Health Specialist Certificate system
  • Certified Substance Abuse Counselor (CSAC) - Texas
  • Project Management Professional (PMP)
  • SHRM Certified Professional (SHRM-CP)
  • Google Certified Professional Cloud Architect
  • Peer Support Specialist Certification - framework
  • Trauma-Informed Care Professional (TICP) system

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