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Skills

  • Inventorying products
  • Purchase assistance
  • Analytical thinking and data-driven decisions
  • Loss prevention
  • Security monitoring
  • Cleanliness
  • Cash balancing
  • Bank reconciliations
  • Time management and prioritization
  • Cash Handling

Work Experiences

  • Achieved a 21% reduction in unapplied cash.
  • Adapted posting methods.
  • Assigned daily cash receipts to customers’ accounts using Tableau, focusing on quick turnaround and 0% variance during audits.
  • Applied cash received in large volume via lockbox, reducing unapplied cash rate from 78% to 42% in initiative.
  • Achieved 0% variance during audits.
  • Audited cash batches and addressed potential discrepancies before they impacted financial statements, reducing month-end balancing time by 12 hours.
  • Kept up to date on store promotions and made sales pitches to customers.
  • Applied payments towards customer balances.
  • Achieved results within 9 months.
  • Assisted in the development of new cash application procedures, which resulted in $11 savings on bank fees in 2022.

Summaries

  • Within Healthcare, senior Cash Poster and outstanding performer in quality assurance and data analysis.
  • Dedicated to leading and promoting high-quality customer service and engagement initiatives.
  • Responsible Cashier with experience handling money, restocking merchandise, and assisting customers with product identification.
  • Cash Poster who is trustworthy and dedicated, with 5 years of experience serving customers and running the register.
  • Good listening skills combined with a detail-oriented and attentive nature.
  • Customer service and metric POS software training.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Experienced Cash Poster with success in driving innovation and early adoption of emerging technologies and platforms.
  • Upselling target items and providing positive customer experiences to increase loyalty and repeat business.

Accomplishments

  • Optimized the cash application process, leading to $9 savings in administrative costs by reducing manual labor time by 50%.
  • Collaborated with team of 13 in the development of framework.
  • Improved unapplied cash situation by 35%, driving efficiencies in cash posting processes using framework.
  • Developed and deployed a robust escalations process to shorten payment exception resolutions by one year.
  • Analyzed bank fees over a 6 months period and identified opportunities to mitigate fees, saving $8 annually.
  • Collaborated with IT to implement an automated bank reconciliation tool that reduced manual intervention by 20%.
  • Created a scalable cash handling system for high-volume clients which saved 8 in bank transaction fees over several months.
  • Cut down manual processing delays by resolving 16 lockbox and payment discrepancies within 9 business day(s).
  • Collaborated with third-party vendors to resolve payment discrepancies within several months, improving team efficiency by 50%.
  • Resolved product issue through consumer testing.

Affiliations

  • National Association of Professional Women (NAPW) – Finance & Accounting Division
  • International Accountants Association (IAA)
  • Association for Financial Professionals' Certified Treasury Professional (CTP) program
  • Society of Human Resource Management
  • Institution of Billing and Collections Management (IBCM)
  • Jaycees
  • National Automated Clearing House Association (NACHA)
  • Electronic Payments Association (NACHA)
  • International Association of Administrative Professionals
  • International Financial Management Association (IFMA)

Certifications

  • Tableau Data Analytics Specialist by standard
  • Certified Payment Systems Risk Analyst by standard
  • Business Process Management Certification (BPM) by standard
  • Certified Reconciliation Specialist by initiative
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA A+ Technician
  • SHRM Senior Certified Professional (SHRM-SCP)
  • QuickBooks Certified User by system
  • Certified Corporate Financial Planning & Analysis Professional (FP&A) by AFP
  • CompTIA Network+

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