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Skills

  • Client relationship management
  • Academic advisement
  • Mentorship and onboarding
  • Special education
  • Stakeholder engagement
  • Employee development and coaching
  • Staff recruitment and retention
  • Verbal and written communication
  • Communications and reporting strategy
  • Operational bottleneck resolution

Work Experiences

  • Evaluated employee skills and knowledge on a regular basis, providing on-the-job training and mentoring to those who needed it.
  • Advocated for analytical methods to have expanded characterization, comparability, and stability indicating capabilities.
  • Collaborated with upper management.
  • Achieved a 84% reduction in raw materials costs.
  • Achieved 79% customer satisfaction rating.
  • Chaired key leadership meetings.
  • Cut meeting time in half to give each team member more task-focused time.
  • Checked incoming materials for quality and compliance with established product specifications on a regular basis.
  • Collaborated with external partners.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.

Summaries

  • Forward-thinking leader with experience in setting goals, quality standards, and framework initiatives, as well as ensuring that objectives are met quickly and efficiently.
  • Accomplished Group Leader strong in conflict resolution, expertly resolving issues between departments leading to smoother operations and a 59% reduction in delays.
  • Team-oriented Education and Training leader with demonstrated leadership and motivational skills who has assisted group members in meeting business objectives.
  • Individual who is action-oriented and has extensive experience in the Education and Training.
  • Achieved results over a 7-year period.
  • Accomplished group leader.
  • Advocated for key initiatives.
  • Incoming items were compared to invoices to ensure that the correct items were received and shipped.
  • Accelerated project completion.
  • Achieved yearly savings of $8.

Accomplishments

  • Directed the use of Lean methodologies, yielding annual savings of $12 due to process optimization.
  • Led the restructuring of the client service model, improving customer retention by 69%.
  • Documented and resolved system which led to program.
  • Spearheaded the adoption of a new CRM system, leading to 83% improvement in client engagement.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with marketing to coordinate data-driven strategies, leading to 70% increase in brand visibility.
  • Accomplished a 16% reduction in operational waste through Lean project initiatives over three years.
  • Orchestrated 8 successful project launches, each ahead of schedule and under budget.
  • Led employee retention programs that reduced turnover by 61% in three years.
  • Reduced operational costs by 29% through continuous process improvement initiatives.

Affiliations

  • International Society for Performance Improvement (ISPI)
  • International Coaching Federation (ICF)
  • Certified Leadership Coach CPA
  • National Association of Social Workers
  • American Medical Informatics Association
  • Member of Society for Industrial and Organizational Psychology (SIOP)
  • Association of Information Technology Professionals
  • Certified Professional in Human Resources Scrum Master
  • Harvard Business School Executive Education Alumni
  • Leadership Excellence Certification from Brightline

Certifications

  • Strategic Leadership Certification from Harbor & Co.
  • ServSafe
  • Project Management Professional (PMP)
  • Diploma in Leadership and Management from program
  • Change Management Advanced Practitioner (CMAP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Cisco Certified Network Associate (CCNA)
  • PRINCE2® Foundation Certification
  • Certified Kaizen Leader
  • Certified Manager (CM) from the Institute of Certified Professional Managers (ICPM)

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