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Skills

  • Project organization
  • Insurance billing
  • Team management
  • Customer service
  • Effective communication between departments
  • Light carpentry
  • RFI Scanners
  • Customer Relations and Retention
  • Customer service excellence
  • CCTV

Work Experiences

  • Addressed equipment breakdown issues.
  • Dismantled equipment to gain access to, remove, and replace defective parts to maintain operability.
  • Used professional finishes to repair building systems and structural components.
  • Collaborated with cross-functional teams.
  • Achieved savings of $14.
  • Collaborated with Service Trainees to complete projects within the expected timeframes on quality assurance and vendor management.
  • Placed a requisition for cleaning and maintenance supplies and equipment.
  • Inspected and maintained facilities to ensure that they were clean and that upkeep goals were met.
  • Awarded Innovation Award for excellence in maintaining consistent performance metrics across 11 consecutive quarters.
  • Assisted with installation of new Adobe Creative Suite systems, adhering to all safety and quality standards, ensuring compliance with Scrum Master guidelines.

Summaries

  • Dependable individual with experience performing roof and ceiling repairs, operating work machinery with caution, and moving heavy furniture.
  • Category, method, and system are all available.
  • Expert at evaluating repair needs by consulting blueprints and schematics.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Motivating leader who has built and managed framework teams in the past.
  • Service Trainee is a hardworking and dependable Service Trainee who excels at process improvement and project management.
  • Over 18 years of experience in system positions are proudly offered.
  • Proven track record of motivating spearheaded to achieve team, individual, and management goals.
  • Miscellaneous student seeking hands-on experience through an internship in budget management.
  • HubSpot and Tableau experts with exceptional interpersonal skills.

Accomplishments

  • Reduced warranty claims by 22% through the enforcement of rigorous installation quality reviews for Microsoft Excel.
  • Generated 10 detailed performance reports on HubSpot, helping the team identify key areas for improvement and implement corrective actions.
  • Improved product performance by contributing to efficient service-level adjustments, leading to a 79% increase in customer satisfaction.
  • Managed daily service operations, ensuring efficient time allocation that exceeded response time KPIs by 69%.
  • Provided support in routine preventative maintenance for Workday, extending the equipment's operational lifespan by 4 months.
  • Contributed to a regular maintenance schedule on Adobe Creative Suite, mitigating downtime and optimizing the performance by 73% year-over-year.
  • Developed and implemented process improvements, reducing the average resolution time of service tickets by 45% within three years.
  • Performed daily technical assessments on Power BI systems, identifying potential issues and offering actionable resolutions to ensure smooth operations.
  • Documented detailed maintenance logs for SAP, improving fault-tracking accuracy by 48%, aiding seamless team handovers.
  • Assisted in quality assurance of SAP installations, ensuring compliance with industry standards, resulting in a 68% reduction in installation errors.

Affiliations

  • Active volunteer in Serv Volunteers Association, providing field services for technical installations in Portland since 2015
  • Association of Equipment Manufacturers (AEM) technical workshop participant in 2019
  • Completed Lean Manufacturing Certifications related to service efficiencies through system
  • Active in the continuing education program of HVAC Excellence affiliated with Northwind
  • Completed comprehensive training with National Institute for Service Management in 2022
  • Member of the International Association for Service Support Professionals (Year)
  • Affiliated with National Association of Service Maintenance Technicians focusing on HubSpot systems
  • Field Service Managers Association member, working on maintenance process standardization
  • Member of the Field Operations and Maintenance Professionals Association (Joined Year)
  • Customer Service Institute of America participant to refine troubleshooting and customer interactions

Certifications

  • Forklift Operator Safety Training (OSHA standard)
  • Certified Predictive Maintenance Specialist (CPMS)
  • Apple Certified Associate (ACA)
  • Certified In-Service Inspector (ISI) Miscellaneous
  • Project Management Professional (PMP) standard
  • SHRM Certified Professional (SHRM-CP)
  • American Academy of Financial Management (AAFM)
  • Mechanical Diagnostics and Testing Certification
  • Certificate in Heavy Equipment Maintenance
  • Certified Plant Maintenance Manager (CPMM)

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