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Skills

  • Budgets
  • Bilingual in Japanese
  • MS Office
  • Supervision
  • Kennel cleaning and sanitizing methods
  • CRM Systems
  • Operational improvement
  • Excellent communication
  • Computer literate
  • Territory Sales Experience

Work Experiences

  • Planned and delivered 13 events aimed at improving employee satisfaction every year.
  • Collaborated with process customers to determine their needs and deliver category service.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Administered Jira retirement plans.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Analyzed metrics on employee benefits utilization and presented key insights that informed changes, leading to a 16% increase in employee satisfaction.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Human Resources industry's success.
  • Interested in applying my field expertise and sound judgment to a challenging role with Lakeside Partners.
  • Experienced Human Resources Benefits Coordinator with a track record of adhering to procedure, method, and framework standards.
  • Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design.
  • Design and development of successful method embedded software applications in the past.
  • Achieved cost savings of $4 annually.
  • Human Resources Benefits Coordinator with 5 years of successful team leadership and process improvement experience.
  • Achieved a 6-point increase in engagement across a diverse workforce.
  • Human Resources Benefits Coordinator who is results-oriented and has experience structuring programs and administering benefits in a fair and equitable manner.
  • Professional with 18 years of progressive experience in the field who is highly organized and detail-oriented.

Accomplishments

  • Resolved
  • Researched
  • Trained
  • Recorded
  • Co-created and aligned benefits offerings with Diversity, Equity, and Inclusion (DEI) goals, resulting in recognition from Excellence Award.
  • Advised
  • Created
  • Identified
  • Represented
  • Managed

Affiliations

  • Association for Talent Development (ATD) Benefits Section Member
  • American Society of Safety Professionals
  • Global Benefits Association (GBA) Member
  • Project Management Institute
  • National Council on Compensation Insurance (NCCI) Affiliation
  • WorldatWork Society of Certified Professionals Member
  • Monthly Attendee of HR Technology and Analytics Conference
  • Employee Benefits Research Institute (EBRI) Member
  • Certified Employee Benefit Specialist (CEBS) Certification 2024
  • National Association of Professional Employer Organizations (NAPEO) Affiliate

Certifications

  • Certified HR Analytics and Metrics Professional (CHAMP)
  • Certified HR Generalist with a Focus in Benefits (CHRG)
  • SHRM Certified Professional (SHRM-CP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified in Healthcare Reform (CHR) – 2016
  • Group Benefits Associate (GBA)
  • Disability Management Specialist (CDMS)
  • ServSafe
  • CompTIA Network+
  • Certified Total Rewards Specialist (CTRS)

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