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Skills

  • Operational improvement
  • Regulatory compliance
  • MS Office
  • Communications
  • Cross-functional team leadership
  • Process improvement
  • Agile Testing Methodologies
  • Business Administration
  • Strategic planning
  • Team management

Work Experiences

  • Assessed employee performance over a several months period and provided constructive feedback to help them improve.
  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.
  • Achieved uptime levels above 50%.
  • Achieved a 78% improvement in defect remediation timing.
  • Taught Project Test Managers and Project Test Managers effective customer service techniques, resulting in a 12% increase in client satisfaction.
  • Improved filing systems for confidential client records and reports increased operational efficiency.
  • Used forecasting to figure out what changes needed to be made in the supply chain.
  • Led the company to a successful product launch and growth by developing an initial product roadmap and go-to-market strategy.
  • Achieved a 54% decrease in post-production defects.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Leader with an organized nature and an analytical problem-solving approach who is goal-oriented and enterprising.
  • Offering a can-do attitude and a track record of success in coordinating and monitoring operations across multiple departments.
  • Accelerated testing velocities.
  • Forward-thinking manager with 17 years of manufacturing project management experience.
  • Proactive Project Test Manager uses determination and attention to detail to produce high-quality quality assurance work.
  • Results-oriented, goal-oriented, and looking to apply my experience to the role of Project Test Manager.
  • Competent offerings, pricing, and market positioning, as well as demonstrated QuickBooks expertise.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Motivated system manager with a track record of best practices and operations in the Computers Software.

Accomplishments

  • Collaborated with external partners on the validation of compliance regulations, resulting in Top Performer for CPA in 2020.
  • Spearheaded an organization-wide initiative to adopt standardized test documentation practices, improving audit compliance and quality performance checks across 11 teams.
  • Achieved Employee of the Year in recognition of designing robust performance testing strategies for program, launched across 9 countries in under 18 months.
  • Directed the automation of software regression testing, decreasing manual effort by 63% and boosting test execution speed for each release cycle.
  • Successfully managed test execution within cloud-based environments, ensuring seamless integration with Jira platforms and reducing server costs by 48%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Designed and managed testing protocols for Workday-based applications used across global teams, achieving unified processes and a significant reduction in errors.
  • Utilized cloud testing suites such as HubSpot to execute distributed load tests, enabling a 62% improvement in handling peak traffic for SAP.
  • Mentored and trained 2 junior testers on agile methodologies and regression testing frameworks, reducing defect response times by 75%.
  • Produced test case scenarios that captured 48% of the project scope, significantly enhancing validation efforts for a highly visible SAP release.

Affiliations

  • Active participant in the Context-Driven Testing community, sharing knowledge on flexible and adaptive testing frameworks.
  • American Society of Safety Professionals
  • Membership with International Institute of Business Analysis (IIBA) to enhance business process modeling skills related to software testing.
  • Jaycees
  • Active contributor to Test Masters Academy seminars on the latest QA tools, technology stacks, and test management trends.
  • International Council of Nurses
  • Society of Human Resource Management
  • Project Management Institute (PMI) Member, contributing to continuous professional development in Agile and project methodologies.
  • Lifelong learner and active collaborator in the Agile Alliance, engaging in forums to share lessons learned on improving sprint testing cycles.
  • Certification holder and active participant in DevOps Institute working groups, applying DevOps methodologies in test management.

Certifications

  • Certified Software Quality Analyst (CSQA)
  • ServSafe
  • Certified Jira Administrator - 2018
  • Apple Certified Associate (ACA)
  • CompTIA Network+
  • Certified ScrumMaster (CSM)
  • ISTQB Foundation Level – Agile Tester (CTFL-AT)
  • Certified Ethical Hacker (CEH)
  • Certified Public Accountant
  • Certified SAFe Product Owner/Product Manager

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