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Skills

  • Relationship development
  • Customer satisfaction
  • Microsoft Office
  • Policy and procedure modification
  • Positive learning process
  • Data entry
  • Database administration
  • Results-oriented
  • Territory Sales Experience
  • Operations management

Work Experiences

  • Raised the stakes.
  • Daily fuel inspections, including preloading and quality control, were something I helped with.
  • Quickly identified problems and alerted Support Assistant to any potential project delays.
  • Used regular correspondence and scheduled status updates to communicate corporate objectives across all divisions.
  • Kept accurate, current, and compliant financial records by monitoring and addressing variances.
  • Was in charge of receiving, storing, transferring, and dispensing petroleum fuel products.
  • Advised
  • Used ServiceNow to accurately enter data into a batch ticketing system.
  • Was in charge of client and personnel appointment scheduling and itinerary coordination.
  • Kept meticulous records of what customers wanted and ordered, which helped to boost profits when they returned at a later date.

Summaries

  • Looking for a management position with a company in the Miscellaneous sector.
  • Professional in office management and administration with 3 years of experience maximizing productivity, efficiency, and service quality in a variety of settings.
  • Top-producing salesperson and industry expert in Miscellaneous.
  • Support Assistant who is self-motivated and has demonstrated leadership, organizational, and customer service skills.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Thorough and dependable Office Worker with excellent administrative skills and a strong Miscellaneous background.
  • Meticulous Support Assistant capable of creating exceptional communications, presentations, and spreadsheets that meet a variety of administrative needs using Power BI.
  • Team player who is methodical and detail-oriented and has expertise in budget management.
  • Adaptable person with quality assurance and stakeholder engagement abilities.
  • Dynamic communicator who consistently outperforms company goals and expectations.

Accomplishments

  • Improved first-response times by 27% through the implementation of a more efficient ticket categorization system in SAP.
  • Integrated
  • Researched
  • Created
  • Monitored
  • Automated several routine support tasks using Salesforce, leading to reduced workload and an average time savings of 3% per shift.
  • Increased
  • Improved
  • Trained
  • Represented

Affiliations

  • Society for Human Resource Management (SHRM) - Customer Support Track
  • Toastmasters
  • Institute for Supply Management (ISM) - Customer Care Specialization
  • International Customer Experience Foundation (ICEF)
  • American Marketing Association
  • Association of Information Technology Professionals
  • National Management Association (NMA) - Customer Service Focus
  • American Society for Quality (ASQ) - Member, Customer Satisfaction Section
  • National Call Center Academy
  • Customer Service Excellence Forum

Certifications

  • Project Management Professional (PMP)
  • HubSpot Academy Customer Support Certification
  • Certified Technical Support Specialist (CTSS)
  • Certified Data Analyst (Google Data Analytics Professional Certificate)
  • Apple Certified Associate (ACA)
  • Certified Protection Officer (CPO)
  • Certified Public Accountant
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Customer Service Professional (CCSP)
  • Certified Internet Webmaster (CIW) Web Foundations Associate

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