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Skills

  • Patient care coordination
  • Metric coding understanding
  • First Aid/CPR
  • Team management
  • Data entry
  • MS Office
  • Organization
  • Medical insurance
  • Chronic illness management
  • Emotional Support for Patients and Families

Work Experiences

  • Went over the doctors' daily care slips.
  • Achieved results within three years.
  • Solved system issues, improved operations, and provided excellent customer service.
  • Coordinated volunteer services for seniors, enhancing social engagement opportunities for 13 clients by 16%.
  • Oversaw the delivery of category project by metric team, which resulted in procedure.
  • Explained treatment plans and payment options.
  • Used Salesforce to make appointments.
  • Collaborated with interdisciplinary teams to monitor patient progress and adjust treatment plans, resulting in a 49% efficiency increase.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Collaborated with interdisciplinary teams.

Summaries

  • Adjusted and personalized treatment plans.
  • Clear understanding of strategic planning and vendor management as well as cross-functional collaboration training.
  • Achieved superior outcomes while adhering to Six Sigma standards.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Committed to data integrity.
  • Collaborated with interdisciplinary teams.
  • Assisted patients with accurate form completion.
  • Advocated for patient needs during care planning meetings.
  • Committed to holistic and compassionate care practices.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Reduced patient rehospitalization rates by 28% through effective chronic care monitoring and in-home support strategies.
  • Successfully managed care for 10 patients with chronic conditions, achieving a 18% reduction in complications.
  • Utilized Power BI for patient scheduling optimization, reducing appointment conflicts by 48% over 6 months.
  • Documented and resolved initiative which led to process.
  • Facilitated family care conferences for 10 patients with complex needs, achieving resolution in 54% of cases.
  • Introduced a family engagement initiative that increased family participation in care conferences by 80%.
  • Trained new caregivers on health tracking protocols, enabling a 46% improvement in vital reporting accuracy.
  • Collaborated with interdisciplinary teams, ensuring seamless communication between 15 healthcare professionals for patient care.
  • Improved patient care satisfaction by 64% through enhanced time management and personalized care delivery.
  • Created a daily home visit tracking report improving patient contact documentation accuracy by 16% over 6 months.

Affiliations

  • National Alliance on Mental Illness (NAMI) Membership
  • Emergency Nurses Association (ENA) membership
  • Council for Certification in Volunteer Administration (CCVA) Membership
  • American Society of Safety Professionals
  • Association of Information Technology Professionals
  • Collaborative Care Approaches Network Participation
  • International Council of Nurses
  • Care Coordination and Transition Management (CCTM) Certification
  • Project Management Institute
  • Patient Advocate Certification Board (PACB) Affiliate

Certifications

  • Certified Wellness Coach (CWC) by metric
  • Gerontology Certification by process
  • Patient Navigation Certification by procedure
  • Salesforce
  • Patient Safety Certification by Institute for Healthcare Improvement (IHI)
  • Project Management Professional (PMP)
  • Certified Clinical Healthcare Informaticist (CCHI) by process
  • SHRM Certified Professional (SHRM-CP)
  • Certified Business Analysis Professional (CBAP)
  • Certified Community Health Worker (CCHW) by framework

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