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Skills

  • Team management
  • First Aid/CPR
  • Healthcare process automation
  • Regulatory compliance
  • Interdepartmental Workflow Improvement
  • Team building
  • Medical terminology proficiency
  • Project organization
  • Patient satisfaction improvement strategies
  • Relationship development

Work Experiences

  • Audited radiology records.
  • Was in charge of patient scheduling, check-in, check-out, and billing payments.
  • Collaborated with insurance companies.
  • Communicated issues to supervisors.
  • Contributed to revenue cycle management by resolving claims denials related to radiology coding and assisting with appeals processes.
  • Decreased post-procedure billing corrections by 76%.
  • Built strong relationships with patients.
  • Kept meticulous records of office inventories and ordered additional supplies for $18.
  • Kept track of office supplies by checking inventory and ordering new supplies as needed.
  • Designed and implemented a patient satisfaction survey process that highlighted actionable insights, increasing positive feedback by 40%.

Summaries

  • Adept at maintaining accurate records for over 10 patients.
  • Radiology Secretary is a well-organized Radiology Secretary who is well-versed in healthcare processes and administrative requirements.
  • Conducted systematic stock checks.
  • Adept at processing medical claims.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Consistently recognized for compassion and professionalism.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Collaborative Radiology Secretary.
  • Knows how to manage charts, forms, and payments.
  • Achieved a 31% reduction in manual errors.

Accomplishments

  • Worked closely with department heads to improve patient flow for radiology procedures, leading to a 42% increase in departmental efficiency.
  • Coordinated complex radiology procedures that required collaboration between multiple specialists, ensuring smooth communication and meeting all deadlines.
  • Assisted in implementing a digital archiving system that improved retrieval time of radiology records by 29%.
  • Managed radiologist schedules to ensure sufficient coverage during peak hours, reducing patient wait times by 29%.
  • Monitored and corrected discrepancies in radiology reports, ensuring diagnostic accuracy and compliance with healthcare regulations.
  • Conducted real-time monitoring of pending radiology results, ensuring that radiologists could prioritize critical cases for quicker diagnosis.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Implemented a call-back verification protocol for scheduled radiology procedures, which reduced no-shows by 22% and improved appointment adherence.
  • Analyzed and compiled departmental performance data, presenting findings in monthly meetings to drive continuous improvement initiatives.
  • Designed and implemented a patient satisfaction survey process that highlighted actionable insights, ultimately increasing positive feedback by 33%.

Affiliations

  • Rotary International
  • Freemason
  • Health Care Compliance Association (HCCA)
  • National Association of Healthcare Access Management (NAHAM)
  • American Academy of Professional Coders (AAPC)
  • Radiology Business Management Association (RBMA)
  • Choose Excellence in Radiology Business (CRB)
  • International Association of Administrative Professionals
  • Project Management Institute
  • Electronic Health Record (EHR) System Specialist Certification

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Certified Health Unit Coordinator (CHUC)
  • Advanced Certification in Medical Billing and Coding
  • Radiology Scribe Certificate Program
  • Medical Terminology for Professionals Certification
  • Radiology Coding Certification by RCCB
  • Certified Public Accountant (CPA)
  • Certified Outpatient Coder (COC) by AAPC
  • Certified Radiology Technologist (RT) - limited scope
  • Certified Professional Coder (CPC) by AAPC

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