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Skills

  • Database Management in Healthcare
  • Medical Office Software Proficiency - Microsoft Excel
  • Team management
  • Effective Phone and Email Communication
  • Data entry accuracy
  • Critical Results Communication
  • Patient records management
  • Document Control and Retrieval
  • Diagnostic report preparation
  • Handling confidential medical records

Work Experiences

  • Assisted in organizing in-service training sessions for radiology staff, helping team members stay updated on HubSpot changes.
  • Discussed improvements in radiology service delivery.
  • Coordinated interdepartmental meetings to discuss improvements in radiology service delivery, resulting in 82% higher efficiency.
  • Assisted with appeals processes.
  • Assisted in reducing diagnostic report delays by overseeing urgent requests and coordinating amongst radiologists, improving patient outcomes.
  • Achieved 42% higher efficiency.
  • Aligned billing codes with ICD-10 and CPT guidelines.
  • Successfully scheduled patient appointments and placed reminder calls to provide an exceptional customer experience.
  • Designed and implemented a patient satisfaction survey process that highlighted actionable insights, increasing positive feedback by 40%.
  • Built strong relationships with patients.

Summaries

  • Radiology Secretary with 10 years of experience in system industry is meticulous.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Collaborative Radiology Secretary.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Achieved a 27% reduction in appointment cancellations.
  • Trained in Microsoft Excel and possesses exceptional quality assurance abilities.
  • Achieved a 31% reduction in manual errors.
  • Costs were consistently reduced while profits were increased.
  • Dedicated to streamlining organizational procedures in order to improve office environments.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Played a key role in patient file management by organizing and pre-filing critical diagnostic information in preparation for review by radiologists.
  • Documented and resolved system which led to method.
  • Assisted radiologists in reviewing physical and digital patient records, ensuring that all relevant data was readily available for diagnosis.
  • Collaborated with IT to implement new software for digital report distribution, slashing report turnaround time by 67%.
  • Successfully coordinated interdepartmental meetings involving radiologists, technologists, and administrative staff to discuss and address service delivery bottlenecks, improving patient processing efficiency by 44%.
  • Developed automated reminders for patients to prepare for radiology procedures, reducing instances of non-compliance or missed appointments by 44%.
  • Analyzed and compiled departmental performance data, presenting findings in monthly meetings to drive continuous improvement initiatives.
  • Worked closely with department heads to improve patient flow for radiology procedures, leading to a 42% increase in departmental efficiency.
  • Led the initiative to streamline radiology order processing by developing new workflows, cutting average processing time by one year hours.
  • Led the department’s initiative to standardize radiology report formatting for consistency and ease of use by other departments.

Affiliations

  • Healthcare Information and Management Systems Society (HIMSS)
  • Project Management Institute
  • International Society for Clinical Densitometry (ISCD)
  • Freemason
  • Lions Club
  • Association for Clinical Documentation Improvement Specialists (ACDIS)
  • American Association of Healthcare Administrative Management (AAHAM)
  • Jaycees
  • Society of Women Engineers
  • Health Care Compliance Association (HCCA)

Certifications

  • Certified Radiology Technologist (RT) - limited scope
  • Certified Health Unit Coordinator (CHUC)
  • Google Certified Professional Cloud Architect
  • Imaging Informatics Professional (IIP) Certification
  • Advanced Certification in Medical Billing and Coding
  • CompTIA Network+
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Apple Certified Associate (ACA)
  • Certified Radiology Administrator (CRA) by the Radiology Business Management Association (RBMA)
  • Certified Specialist Business Intelligence (CSBI) by the HFMA

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