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Skills

  • MS Office
  • Bilingual or Multilingual Tenant Communication
  • Receipt and refund issuance
  • Occupancy Rate Maximization Strategies
  • Product promotion
  • Operational improvement
  • Relationship development
  • Budgets
  • Compliance with Fair Housing Regulations
  • Legal Knowledge of Local Leasing Regulations

Work Experiences

  • Collaborated with marketing to develop targeted campaigns which led to filling 25% of units within 10 days.
  • Coordinated property showings.
  • Collaborated with external contractors.
  • Collaborated with marketing to develop targeted campaigns.
  • Demonstrated my understanding of proper food handling procedures and put them into practice.
  • Saved $2 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved a 65% increase in lease renewals.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Communicated effectively with contractors.
  • Collaborated with marketing to successfully manage assets, increasing overall portfolio value by $4 in 2017.

Summaries

  • Rental Assistant who is dependable and has excellent conflict resolution and organizational skills.
  • Rental Assistant is a multi-talented Rental Assistant who is consistently rewarded for planning and operational improvements.
  • Boosted tenant satisfaction by 75%.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Achieved quick tenant transitions.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved occupancy increases by 63%.
  • Achieved a 40% increase in prospect inquiries.
  • Accomplished Rental Assistant well-versed in property marketing strategies that led to a 39% increase in prospect inquiries. Known for managing high-volume environments efficiently, ensuring smooth property operations.
  • Achieved a 21% improvement in tenant inquiries.

Accomplishments

  • Developed a resident communication strategy, reducing tenant disputes and increasing transparency on rental policies and processes.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed and improved rental application process, reducing approval time by 35% and ensuring compliance with local laws.
  • Successfully negotiated cost-saving contracts with external vendors, reducing maintenance expenses by $246,000 in 2020.
  • Led the implementation of an online rent payment system, increasing automated payment rates by 43% in 2015.
  • Documented and resolved system which led to method.
  • Worked closely with maintenance teams, overseeing repairs and managing work order priorities to minimize tenant disruption.
  • Achieved a 39% reduction in overdue rent payments through proactive follow-up and streamlined billing processes.
  • Trained new rental assistants on systems and procedures, helping integrate them into the team more quickly, reducing training time by 71%.
  • Handled rental payments, processed accounts, and achieved 41% accuracy in financial documentation within Jira.

Affiliations

  • Certified Property Manager (CPM) Registration by IREM
  • Rotary International
  • Association of Corporate Counsel - Real Estate Law
  • International Council of Shopping Centers (ICSC) affiliation
  • Institute of Real Estate Management (IREM)
  • Certified Apartment Manager (CAM) Credential from NAA
  • Local Apartment Association – Atlanta
  • Real Estate Business Institute (REBI)
  • Project Management Institute (PMI), Real Estate Branch
  • Society of Asset Managers (SAM)

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Real Estate License – Georgia, 2020
  • Anger and Conflict Management Certification – Northwind, 2018
  • Conflict Resolution Certification – Harbor & Co., 2020
  • Cisco Certified Network Associate (CCNA)
  • Real Estate Assistant Certification – Cedar Works, 2019
  • Fair Housing Certification Summit Group
  • CompTIA Security+
  • Rent Manager Software Certification – ServiceNow, 2017
  • Apartment and Rental Tax Law Certification – Brightline, 2017

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