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Skills

  • First Aid/CPR
  • Sales strategy development
  • Budgets
  • Customer-focused communication skills
  • Project organization
  • Relationship development
  • Cost efficiency optimization
  • Sales forecasting
  • Operational improvement
  • Tire balancing

Work Experiences

  • Boosted overall dealership efficiency by 35%.
  • Achieved a 48% reduction in warranty claim rates.
  • Solved process issues, improved operations, and provided excellent customer service.
  • Assisted 9 dealerships.
  • Advised key stakeholders in metric on optimizing production schedules, reducing manufacturing lead times by 49%.
  • Achieved results over several months.
  • Checked customer vehicles for wear and tear as well as accident damage.
  • Accelerated repair times by 25%.
  • Answered 16 calls per two years to help customers with their questions and concerns.
  • Addressed vehicle functionality concerns.

Summaries

  • Bolstered dealer reputation through superior service delivery.
  • Automotive Consultant known for helping clients capture 63% market share of Tableau in the West Coast through comprehensive competitive analyses and pricing strategy recommendations.
  • Automotive Consultant with hands-on experience.
  • Automotive Consultant with 13 years of successful vendor management and quality assurance experience.
  • Achieved a 20% improvement in dealership conversion rates.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Accomplished negotiator focusing on securing fleet vehicle contracts worth $9, helping dealerships build long-lasting client partnerships and enhance revenue streams.
  • Achieved revenue increase of $6.
  • Built and nurtured strong client partnerships.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Partnered with dealership managers to improve workshop schedules, reducing vehicle backlog by 18 cars per two years.
  • Developed customized training programs for dealership service teams, resulting in a 62% reduction in complaint resolution time.
  • Established strategic partnerships with automotive parts vendors, reducing parts costs by 67% and improving overall service profitability.
  • Assisted in the selection and roll-out of automotive software solutions, increasing data quality and reporting precision by 18%
  • Collaborated with marketing teams to highlight new vehicle models, contributing to a 31% year-over-year increase in showroom traffic.
  • Led cross-functional teams to introduce eco-friendly parts in service plans, reducing environmental impact by 60%.
  • Conducted in-depth automotive market analysis that informed inventory purchases and led to a 37% reduction in unsold stock over one year.
  • Collaborated with service teams to streamline vehicle diagnostic processes, reducing inspection time by 37% and enhancing service efficiency.
  • Conducted industry competitor analyses, leading to the introduction of new service offerings that captured an additional 25% market share.
  • Utilized advanced vehicle diagnostic software to accelerate repair turnaround by 51% in collaboration with ServiceNow engineers.

Affiliations

  • Society of Women Engineers
  • International Automotive Remarketers Alliance (IARA)
  • Clean Vehicle Education Foundation (CVEF)
  • Certified Automotive Fleet Manager (CAFM) designation
  • Specialty Equipment Market Association (SEMA)
  • Automotive Recyclers Association (ARA)
  • Society of Automotive Engineers (SAE) International
  • Fleet Management Association (NAFA)
  • Motor & Equipment Manufacturers Association (MEMA)
  • Certified in Leadership Practices for Dealership Operations

Certifications

  • Certified Technology Manager – process
  • CompTIA Security+
  • Vehicle Electrification by Design Certification – program
  • ServSafe
  • Certified Automotive Product Trainer – standard
  • Certified Maintenance & Reliability Professional (CMRP) - Society for Maintenance & Reliability Professionals
  • Electric Vehicle Technician Certification – Ironclad Systems
  • Certified Professional in Supply Management (CPSM) – Institute for Supply Management
  • Certified Sales Professional (CSP) - National Association of Sales Professionals (NASP)
  • Customer Relationship Management (CRM) Optimization – HubSpot

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