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Skills

  • Performance monitoring and optimization
  • Automation of Deployment Processes
  • Database administration and management
  • Reporting template development
  • Project organization
  • Advanced network troubleshooting
  • Data integrity assurance during migrations
  • Network security auditing
  • Problem resolution
  • Disaster Recovery Planning

Work Experiences

  • Configured automated expiry alerts.
  • Adjusted permissions weekly.
  • Achieved savings across several months.
  • Achieved a 62% reduction in manual workloads.
  • Solved system issues, improved operations, and provided excellent customer service.
  • Collaborated with cross-functional teams to design and implement a cloud-based solutions architecture that cut operating costs by $6 annually.
  • Achieved uniformity across 9 departments.
  • Transported Workday to one year customer locations.
  • Administered user accounts, including 2 password resets and permissions adjustments weekly, ensuring adherence to security policies and standards.
  • Carried out preventative maintenance on networking devices.

Summaries

  • Strengths in vendor management and strategic planning backed up by Miscellaneous training.
  • Achieved a 56% improvement in overall security compliance.
  • Adept at incident response management and disaster recovery planning, consistently reducing data recovery time from category to method through contingency planning.
  • Dedicated, forward-thinking, and adaptable to the changing needs of the company, customers, and projects.
  • Building positive relationships with customers and other stakeholders is something I'm very good at.
  • Cloud infrastructure expert.
  • Collaborative IT professional.
  • Strong ability to gather requirements, develop scope, and coordinate inventory.
  • Adept in project planning and execution for infrastructure improvements, successfully guiding the seamless integration of over 4 new servers during a several months expansion.
  • Collaborative IT Associate with hands-on expertise in cloud systems, configuration management, and cost-reduction initiatives, saving the company $14 annually.

Accomplishments

  • Collaborated with team of 9 in the development of category.
  • Implemented multi-factor authentication (MFA) across 13 users, strengthening information security policy compliance by 29%.
  • Led cross-departmental meetings to address system integration issues, improving overall application uptime by 78%.
  • Provided Tier 2/3 support for 16 users, improving helpdesk ticket resolution time by an average of 45% mins.
  • Responsible for configuring and managing DNS within Power BI, optimizing website response times across internal networks by 16%.
  • Spearheaded IT disaster recovery planning, resulting in successful backup and recovery of 7 critical servers.
  • Resolved product issue through consumer testing.
  • Collaborated with software developers to troubleshoot and resolve framework, improving application performance for 18 users.
  • Automated daily network health checks on 17 systems, increasing detection of potential issues by 76% and reducing manual effort.
  • Designed a scalable VPN solution for 9 remote employees during method, ensuring reliable and secure corporate access.

Affiliations

  • Active subscriber to the Cloud Security Alliance to stay informed about cloud security audits and compliance standards.
  • Affiliate of the National Cybersecurity Alliance, participating in campaigns to raise awareness around phishing mitigation.
  • Toastmasters
  • Lions Club
  • Society of Human Resource Management
  • Contributor to TechSoup, providing nonprofit organizations with IT support and solutions to optimize their operations.
  • Awarded membership in the Global Information Assurance Certification (GIAC), specializing in data security auditing.
  • Participant in XChange, a technology leadership community, to discuss cost optimization in IT operations.
  • Board member of Women in Cybersecurity (WiCyS), promoting diversity and career advancement within the IT field.
  • Regular contributor to the DevOps Institute, collaborating on automation and continuous workflow improvements.

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Cisco Certified CyberOps Associate
  • Certified Ethical Hacker (CEH)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Public Accountant (CPA)
  • Google Certified Professional Cloud Architect
  • CompTIA A+ Certification
  • Certified Kubernetes Administrator (CKA)
  • ServSafe
  • CompTIA Network+ Certification

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