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Skills

  • Quality assurance
  • Phishing and malware mitigation
  • Critical incident troubleshooting in HubSpot environment
  • Stakeholder relations
  • Problem resolution
  • MS Office
  • Team management
  • Team building
  • Cost Optimization in IT Operations
  • Cloud architecture (e.g., AWS, Azure, Google Cloud)

Work Experiences

  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved automated systems administration.
  • Acted as a liaison between compliance and stakeholders to troubleshoot compatibility issues, improving system performance by 75%.
  • Achieved a 62% reduction in manual workloads.
  • Collaborated with cross-functional teams to design and implement a cloud-based solutions architecture that cut operating costs by $6 annually.
  • Adjusted permissions weekly.
  • Administered user accounts.
  • Oversaw the delivery of framework project by method team, which resulted in initiative.
  • Individual labs received new IT systems and software, which I implemented.
  • Contributed to project planning for data center expansion, resulting in the seamless integration of over 15 new servers within 18 months.

Summaries

  • With excellent planning skills, he is capable of overseeing complex, high-value technical projects.
  • Conducted network security audits.
  • Achieved a 49% decrease in deployment errors.
  • Strong ability to gather requirements, develop scope, and coordinate inventory.
  • Costs were consistently reduced while profits were increased.
  • Successful at inspiring teams to meet tight deadlines.
  • Achieved a 60% improvement in deployment processes.
  • Collaborative IT professional.
  • Conducted network auditing.
  • Boosted throughput for critical applications.

Accomplishments

  • Optimized IT resource allocation during standard, leading to 77% faster project completion with fewer technical disruptions.
  • Devised a strategy for routine software patch management, reducing exploited vulnerabilities by 79%
  • Configured complex VLAN setup for compliance, improving network segregation and data traffic efficiency by 56%.
  • Resolved product issue through consumer testing.
  • Led cross-departmental meetings to address system integration issues, improving overall application uptime by 78%.
  • Integrated cloud storage solutions for product, improving scalability and reducing local storage needs by 62% GB.
  • Monitored and remediated 9 network anomalies using SAP, contributing to a 56% decrease in security incidents.
  • Implemented multi-factor authentication (MFA) across 13 users, strengthening information security policy compliance by 29%.
  • Facilitated onboarding and training for 7 new IT employees, improving system competency by 19% within the first 13 weeks.
  • Deployed cybersecurity patching across 15 endpoints, contributing to an overall 46% reduction in malware incidents.

Affiliations

  • Active member of the Project Management Institute (PMI), focusing on IT project management methodologies and certifications.
  • American Society of Safety Professionals
  • Association for Supply Chain Management (APICS)
  • Involved in the Columbus Chamber of Commerce's IT Advisory Group, fostering collaboration between local businesses and IT professionals.
  • Volunteer for Code for America, contributing technical skills to support local community projects.
  • Regular participant in Columbus-based DevOps Meetups to enhance knowledge of deployment automation tools.
  • Member of IT Service Management Forum (itSMF), focusing on improving IT service delivery using ITIL standards.
  • Society of Human Resource Management
  • Mentor at Northwind's IT Career Bridge Program, providing guidance to early-career IT professionals.
  • Ongoing contributor to the metric IT alumni association, providing mentoring to recent graduates.

Certifications

  • Certified Business Analysis Professional (CBAP)
  • CompTIA A+ Certification
  • CompTIA A+ Technician
  • CompTIA Network+ Certification
  • Microsoft Certified: Azure Security Engineer Associate
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA Network+
  • Cisco Certified CyberOps Associate
  • Microsoft Certified: Azure Administrator Associate
  • Microsoft Certified: Azure Solutions Architect Expert

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